As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Should have  6-12 years of relevant experience in Implementation/support of R12/Fusion Oracle HCM Cloud modules Core HR, Payroll, Absence management, Learning and Oracle Time & Labor.

• Good to have experience in Reporting, Data Migration, Fast Formulas, Interface/Integration development using HDL, PBL, HCM Extract, BIP, OTBI, Web Service etc..  

• Should have real-time hands-on functional/Technical experience on above modules/Technologies and worked on Implementation or L2/L3 level support. 

• Should have exp. in workflow configuration using BPM.

• Strong technical knowledge in Oracle HCM Cloud security setup is desired.

• Should have Strong functional troubleshooting skills in Oracle Cloud HCM modules list above.

• Should have set up Business Group, Organizations, Departments, Divisions, Operating Units, etc.

• Should be able to create Key Flex Fields, Descriptive Flex Fields, SIT and EIT for employees of the organization.

• Ability to work on various assignments simultaneously

•  Should have excellent Customer facing skills.

• Experience in debugging issues, working with product support.

• The resource should be willing to work in shifts as we support our clients on a 24*7 model