Key Responsibilities

Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud, DCS, and Partner Relationship Management) Cloud solutions.

Customize Fusion Sales Cloud application with custom objects, Redwood, BI Dashboards, Groovy Scripting, SOAP/Rest APIs, Visual Builder and DCS.

Implement CDM rules for deduplication and data quality

Troubleshoot the reported issues and provide corrective actions

Experience in Partner Relationship Management and Incentive compensation is an added advantage

 

Qualifications & Skills

Mandatory:

Bachelor’s degree (BE, BTech, MCA).

Minimum 5 years’ experience with Oracle CX Cloud products (Fusion Sales/Service Cloud, Partner Relationship Management, Incentive Compensation and CPQ). 

Deep Implementation/Support experience of CX Sales Cloud

Proficient in utilizing REST and SOAP APIs

Strong analytical and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have:

Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)

Redwood migration

Excellent communication and project management skills, including stakeholder and team facilitation.

Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

Self-Assessment Questions

Do I have hands-on experience implementing and supporting in Sales Cloud.  Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell? Have I successfully supported diverse Oracle Fusion  Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment?