Key Responsibilities

Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud and Incentive Compensation) Cloud solutions.

Customize Fusion Sales Cloud application with custom objects, Redwood, BI Dashboards, Groovy Scripting, SOAP/Rest APIs, Visual Builder and DCS.

Strong hands-on expertise in Compensation Plans, Plan Components, Performance Measures, Rate Tables, and related FIC functionalities.

Sales performance and compensation administrator dashboards

Commission and bonus estimator

Sales credit allocation and hierarchical roll-up rules

Configurable payment approval, draw and recovery rules

Cross-organization crediting and multicurrency calculation

Scheduled ESS Jobs

Troubleshoot the reported issues and provide corrective actions

 

Qualifications & Skills

Mandatory:

Bachelor’s degree (BE, BTech, MCA).

Minimum 5 years’ experience with Oracle CX Cloud products (Fusion Sales/Service Cloud and Incentive Compensation). 

Deep Implementation/Support experience of Incentive Compensation

Proficient in utilizing REST and SOAP APIs

Strong analytical and problem-solving skills.

Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

Good-to-Have:

Knowledge of other Oracle CX Modules (Sales, Service, CPQ and Eloqua)

Redwood migration

Excellent communication and project management skills, including stakeholder and team facilitation.

Experience with Service Requests (SRs), Request for Change (RFCs), and My Oracle Support.

Self-Assessment Questions

Do I have hands-on experience implementing and supporting in Sales Cloud.  Am I skilled in developing custom integrations and automations using CX Data Integration, CX Fusion Integration Agent, Groovy Business Rules, and scripting languages like Batch, Python, or PowerShell? Have I successfully supported diverse Oracle Fusion  Am I able to work independently, solve complex challenges, and adapt quickly in a fast-moving, service-oriented environment?