Job Description DAY TO DAY: The Application Development & Support Specialist will be responsible of the development of the Oracle Sales Cloud Redwood applications. He/She will be the subject matter expert of the Oracle Sales Cloud application including its integration with other digital tools. The role will provide in-depth application support for Oracle Sales Cloud applications, execute and monitor application enhancements requests, develop and configure front end application design, coordinate with DB and backend integrations, escalate issues to application providers, deliver instance for development regression testing and facilitate regular meetings with assigned group. Key Responsibilities - Conduct the development and the deployment of Oracle Sales Cloud System Configuration particularly in the designing, building, testing, implementation and stabilization under Redwood with VBS. - Deploy system enhancements, service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gaps - Support regression and integration testing when there is a new release as well as in any situation when quick or detailed testing is a must. - Lead or participate in root cause analysis / corrective action for critical issues and incidents - Analyze production configuration issues and resolve any technical gaps - Develop, support, maintain interfaces between Oracle Sales Cloud and related business critical systems: Oracle Cloud CPQ, legacy configurators, Eloqua, Oracle ERP - Generate and maintain documentation for changes made to systems. - Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront - Develop test plans to ensure proper system functionality and defects free release and meet business requirements. Maintain systems to ensure reliability and performance. - Work effectively with remote team members, outsourced resources, and users to complete tasks. - Conduct ongoing quality reviews and analysis of data in Oracle Sales Cloud. Identifies data quality issues and escalates for corrective action Technical Skills: • Deep experience with Oracle Sales Cloud platform, Oracle cloud CX (Sales and Service) and Redwood • Knowledge of Oracle ERP systems • Experience with Oracle Visual Builder (VBCS), VBS, groovy scripting • Experience with PL/SQL or MS SQL, Java and Javascript is preferred • Experience creating Functional Requirement Documentation • Excellent Communication and Teamwork skills • Process Discipline and Documentation skills essential • Ready to move beyond own area of comfort • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations • Knowledge of ITIL v3 is preferred We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 4-6 years of experience developing with Oracle Sales Cloud platforms, Oracle CX cloud • 1-2 years experience in Oracle Sales Cloud Redwood, with integrations with other sales platforms • IT Bachelor’s degree or equivalent • International experience • Experience in an international System Integrator company is a plus • PMP or equivalent project management certification preferred