CTG is seeking Oracle Cerner Application Support Specialists (1st Level) to join our team. The Oracle Cerner Application Support Specialist (1st Level) provides frontline support for end users across clinical, operational, and administrative departments. This role is responsible for triaging issues, resolving routine application problems, maintaining user access, and ensuring smooth day‑to‑day operation of Oracle Cerner applications. The specialist collaborates with internal teams and escalates complex issues to higher‑level analysts or technical teams as needed. Key Responsibilities Frontline Application Support Serve as the first point of contact for Cerner‑related issues, requests, and inquiries. Troubleshoot and resolve routine application problems, escalating more complex issues to Level 2/3 teams. Document all incidents, service requests, and resolutions in the ticketing system with accuracy and clarity. Provide excellent customer service and clear communication to end users. User & Provider Account Support Assist with user and provider account setup, updates, and terminations, following established security and access protocols. Support password resets, role changes, and basic access troubleshooting. Ensure timely processing of access requests and compliance with organizational policies. System Navigation & Workflow Assistance Guide users through Cerner workflows, navigation, and basic functionality. Support common tasks such as order entry, documentation workflows, scheduling, and chart review. Provide quick‑reference instructions or job aids when appropriate. Issue Triage & Escalation Identify whether issues are user‑related, workflow‑related, or system‑related. Gather required details (screenshots, steps to reproduce, user impact) before escalating. Route tickets to the appropriate application, technical, or infrastructure teams when needed. Monitoring & Maintenance Support Perform routine checks on application status dashboards, queues, and basic system indicators. Assist with monitoring scheduled jobs, message queues, and interface alerts as directed by senior analysts. Support minor maintenance tasks under guidance, such as verifying file uploads or confirming system availability. Collaboration & Communication Work closely with clinical and operational teams to understand issues and provide timely support. Communicate system outages, planned downtime, or known issues to end users as directed. Participate in team huddles, knowledge‑sharing sessions, and process improvement discussions. Required Skills & Qualifications Experience supporting Oracle Cerner applications in a healthcare or IT support environment. Strong understanding of basic Cerner workflows, including: User access and security Navigation and documentation Order entry and clinical workflows Scheduling and patient access workflows Excellent customer service, communication, and problem‑solving skills. Ability to follow established procedures and escalate issues appropriately. Strong attention to detail and ability to document issues clearly. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Emily Drew at Emily.Drew@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $100,000 to $110,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.