Job Title: Oracle End User Help Desk Associate – Procurement & AP Modules Position Summary: Jefferson Wells is partnering with our client seeking a detail-oriented and customer-focused Oracle End User Help Desk Associate to support users across the Procurement, Accounts Payable, Vendor Setup, and Invoicing modules. This role is critical in ensuring smooth day-to-day operations within Oracle ERP by providing timely assistance, troubleshooting, and training to end users. Location: DuPage County Employment Type: Contract (3 months with possibility of extension) Pay Rate: $40/hour + depending on experience **Key Responsibilities:** + Provide first-line support for Oracle Procurement, AP, Vendor Setup, and Invoicing modules. + Resolve user issues related to purchase orders, invoice processing, payment runs, and vendor master data. + Escalate complex issues to technical teams or Oracle support when necessary. + Assist users with navigating Oracle screens, forms, and workflows. + Guide users through standard operating procedures for procurement and AP transactions. + Support vendor onboarding processes, including data entry and validation. + Ensure compliance with internal controls and documentation requirements for vendor creation and updates. + Create and maintain user guides, FAQs, and training materials. + Conduct one-on-one or group training sessions for new users or process changes. + Monitor key transactions for errors or delays (e.g., stuck invoices, unmatched POs). + Generate reports to track help desk metrics and recurring issues. **Qualifications:** Education & Experience + Associate or Bachelor’s degree in Business, Finance, IT, or related field. + 2+ years of experience supporting Oracle ERP systems, preferably in Procurement and AP modules. Skills & Competencies + Strong understanding of Oracle Procurement, AP, and Invoicing workflows. + Excellent communication and interpersonal skills. + Ability to work independently and manage multiple priorities. + Proficiency in Microsoft Office (Excel, Word, Outlook). Preferred + Experience with Oracle Fusion or Oracle E-Business Suite. + Familiarity with ticketing systems (e.g., ServiceNow, Jira). Work Environment: + Fast-paced, collaborative environment with cross-functional teams. **Why Work at Jefferson Wells** : - Optional Medical, Dental, Vision, 401k. - Weekly pay with direct deposit. - Consultant Care Support. - Free Training to upgrade your skills. - Dedicated Career Partner to help you achieve your career goals. _Please contact_ _cindy.bruno@jeffersonwells.com_ _if you would like to learn more about this opportunity._ _If you know someone who would be a great fit, Jefferson Wells offers a referral bonus for successfully hired candidates_ ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.