Description: We are seeking a dedicated Operations Technology Professional (OTP) to actively support the development and execution of our in-restaurant technology, ensuring that all equipment operates at the highest level for our customers and crew. OTPs are at the heart of running great restaurants. They elevate expertise and ensure end users — managers, crew, and customers — can effectively use the technology in the restaurants. Responsibilities: The OTP Pro is responsible for deploying, maintaining, and repairing restaurant hardware, software, and network technology in their organization’s restaurants. Duties of this position include the following: • Upgrades: Perform certain self-installs and OS upgrades • Maintenance: Perform scheduled maintenance tasks to ensure optimal functionality and performance of equipment • Troubleshooting: Provide in-house technology support to triage issues on-site and over the phone • Development: Train, develop, and lead an organization of OTPs for restaurant-level support. • Training: Provide necessary resources, tools, and support as new technologies and initiatives are deployed. Perks and Benefits • Competitive pay starting at $ 13.00 - $16.00 per hour • 4 college credit hours for attending OTP Pro class • Tuition reimbursement and/or educational assistance through Archways to Opportunity • Employee discounts and free meals during shifts. Qualifications: • Responsible with good attention to detail and strong time management skills • Strong communication skills with the ability to effectively communicate technology issues, outcomes, needs, and costs • Self-motivated with a thirst for knowledge. *The information is provided as an optional resource to owner/operators who may choose to use all, some, or none of these materials in operating their restaurant(s). Franchisees are independent employers, and each franchisee and each franchisee restaurant is unique. Franchisees are alone responsible for all employment matters in their restaurant(s), including alone making all decisions regarding the requirements for jobs and setting all terms and conditions of employment, including hiring, firing, discipline, supervision, staffing and scheduling. McDonald’s USA has no control over employment matters at restaurants owned and operated by franchisees. Requsition ID: PDX_MC_77F31F78-4917-4FEB-B806-D3B91CE21F4D_83270 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares. McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.