About the MTM Central Pharmacy Call Center:
Our team is the frontline for resolving pharmacy-related inquiries, supporting both patients and healthcare professionals. We operate with a focus on accuracy, compliance, and compassionate service, ensuring every interaction upholds Walmart’s commitment to health and wellness. As a supervisor, you’ll empower your team to deliver best-in-class support and help shape the future of pharmacy operations.What you'll do...
Supervise and coach the call center resolution team to meet performance and quality goals
Analyze operational and financial data to drive process improvements
Oversee customer issue resolution, ensuring timely and effective outcomes
Monitor compliance with pharmacy policies, safety, and regulatory standards
Support inventory, prescription administration, and project management initiatives
What You’ll Bring:
Proven leadership experience, preferably in a call center or healthcare setting
Strong financial and data analysis skills
Expertise in customer service management and problem resolution
Knowledge of pharmacy operations, safety, and compliance standards
Excellent communication and project management abilities
#LI-MW3
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $28.00-$42.00*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Option 1: 2 years’ of post-secondary education (including vocational/technical education) in a business-related area.• Option 2: 1 year's externalexperience in a leadership/supervisory role.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership experience that includes performance management responsibilitiesAssociates: Business AdministrationPrimary Location...1025 W TRINITY MILLS, CARROLLTON, TX 75006-0000, United States of America About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart Inc. is an Equal Opportunity Employer. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.