Operations Supervisor/Ambulance Supervisor

Buffalo, NY

 

starting pay: $32/hr. 

 

POSITION SUMMARY:

 

The Operations Supervisor is responsible for day-to-day operations including facilitation or internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Operations Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Directs, monitors, communicates with and evaluates all field employees in his/her assigned areaActs as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system usersEnsures maintenance of qualify field operations through daily contact, oversight, communication and evaluationAssists with preparation of employee evaluations and field crew contact reportsEnsures PCRs and other field paperwork is reconciled daily in conjunction with the PCR processingEnsures operational response exceptions are brought to closure with appropriate actionProvides staff counseling and guidance and information regarding AMR OperationsPromptly investigates incidents involving assigned units of personnel, including filling of internal and external reports and counseling staff.Ensures maintenance of adequate levels of staffing, equipment and medical supplies for field unitsImplements and enforces company policies and standardsPerforms direct ALD patient care activitiesMaintains communication with other agencies and departmentsServes on committees with other departments to set policies and generate ideasPerforms other related duties as requiredPrepares reports and manages projects as assigned by Operations Manager or Director of OperationsMaintains availability during disaster situations or mass casualty incidents and assists in any capacity neededAttends scheduled meetings as required by Operations Manager or Regional DirectorResponsible for complying with all local, state, and federal employment laws and company policiesResponsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.Responsible for developing and maintaining department budgetsResponsible for adhering to all company policies and proceduresDirects AMR resources during mass casualty/disaster operationsAdheres to and complies with information systems security.Attends information security training when offered. Reports information systems security problemsMentors employees, conducts performance evaluations, counsels and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive resultsChampions affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

Non-Essential Duties and Responsibilities:

Systems Skills – A working knowledge of MS Office. Uses data from different sources to identify issues and quickly identifies the central or underlying issues in a complex situationPerforms other duties as assigned

MINIMUM QUALIFICATIONS:

 

Education/Licensing/Certification:

High School diploma or GEDCurrent CPR, PHLTS and ACLS certification or equivalent credentialscurrent NYS Paramedic certification Some advanced education preferred

Experience:

Three years EMS experience required. Paramedic field experience preferred

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we serve. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

 
EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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