Position: Operations Specialist – Intermodal

Job Description:

Forward Air is seeking a detail-oriented Operations Specialist - Intermodal to support a growing transportation operation. This role will work cross-functionally with terminals, accounting, and operations teams to ensure accurate billing, cost reconciliation, and timely invoice processing. The ideal candidate will bring a blend of administrative, accounting, and transportation industry experience.

Core Responsibilities & Duties:

Review toll authority invoices and reconcile charges

Prepare owner-operator toll deductions and settlement support documentation

Submit invoices for payment and support accounts payable processes

Review and process storage bills and resolve discrepancies with terminal teams

Communicate with terminals nationwide to research and resolve toll and storage issues

Assist with chassis rental billing and cost tracking

Support training related to settlements, fuel taxes, and billing processes

Assist with rate review and billing accuracy for intermodal customers

Maintain organized records and documentation for audit and compliance purposes

Provide general administrative and operational support as needed

Qualifications:

Previous experience in accounts payable, accounts receivable, billing, or general office administration

Transportation or trucking industry experience strongly preferred

Intermodal, freight, or logistics exposure is a plus

Strong attention to detail and ability to manage multiple priorities

Comfortable working cross-functionally with terminals and operations teams

Proficient in Microsoft Excel and standard office systems

Strong communication and problem-solving skills

Forward Air is an Equal Opportunity employer.