Requisition #:212964
Location:Needham, MA 02492
Category:Business Operations
Salary:$20.00 per hour Position Details

Position Overview

The Operations Specialist plays a vital role in supporting the day-to-day clinical operations of the branch while delivering exceptional service to both internal teams and external partners. This position is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and enjoys being a key point of connection between caregivers, leadership, and corporate teams.

Key ResponsibilitiesPayroll & Financial Operations

Accurately enter and process weekly caregiver timesheets to support timely payroll and billing

Audit payroll reports, identify discrepancies, and make necessary adjustments in accordance with company guidelines

Prepare, maintain, and close weekly payroll files

Ensure timesheets and nursing documentation are complete and submitted to Corporate Billing on schedule

Review weekly net profit reports and communicate findings to leadership

Serve as the primary point of contact for caregiver payroll questions

Build strong, collaborative relationships with the Corporate Payroll team

People & Personnel Support

Support caregiver onboarding and assist with recruiting activities as needed

Maintain secure, accurate, and up-to-date personnel files

Verify and track caregiver licenses, certifications, and credentials

Prepare and distribute monthly evaluations and skills reports for leadership

Coordinate workers’ compensation claims and return-to-work processes with Corporate Risk Management and Leave of Absence teams

Partner with People Services on unemployment claims

Act as a trusted resource for caregiver questions related to benefits, policies, procedures, and education

Caregiver Coordination

Develop and maintain caregiver orientation schedules

Maintain an accurate and current caregiver contact database

Review and confirm weekly schedules to ensure operational accuracy

Distribute monthly schedules to patient homes in accordance with branch guidelines

Office & Administrative Support

Scan, file, and manage documentation and records

Answer incoming calls, route messages accurately, and support front-office communication

Distribute mail and process invoices

Order office supplies and support general office needs

Assist with special projects and operational initiatives as assigned

Qualifications

Required:

High school diploma or GED

Strong typing and computer skills

Proficiency with Microsoft Office

Preferred:

Payroll and/or Human Resources experience

Experience in home care, private duty, or healthcare environments

Advanced Microsoft Excel skills

Minimum of two (2) years of general office experience

Skills & Competencies

Commitment to confidentiality and professionalism

Ability to remain calm and solution-focused under pressure

Strong attention to detail and time management skills

Effective problem-solving and conflict-resolution abilities

Excellent organizational and communication skills

Physical & Work Environment Requirements

Ability to read, write, speak, and understand English

Ability to lift and move up to 25 pounds occasionally

Ability to sit, stand, walk, bend, kneel, reach, and climb stairs as needed

Visual and hearing acuity sufficient for office and field work

Primarily office-based with occasional field visits; exposure to varying environments, including potential allergens

Additional Information

This job description outlines the general nature of the role and is not intended to be an exhaustive list of duties. Responsibilities may evolve based on business needs.

Vaccination Requirement

As an employer participating in Medicare and Medicaid programs, employees must comply with applicable health and vaccination requirements, subject to approved medical or religious exemptions.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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