Requisition #:212945
Location:Pittsburgh, PA 15233
Category:Business Operations
Salary:$20.00 - $22.00 per hour Position Details

Position Overview

At Aveanna Healthcare, our mission is to deliver compassionate care that makes a real difference in people’s lives—and our Operations Specialists play a vital role in making that happen every day.

As an Operations Specialist, you’ll be the organizational heartbeat of the office, supporting daily operations, personnel processes, and customer service needs. This is a dynamic, hands-on role ideal for someone who enjoys variety, thrives in a fast-paced healthcare environment, and takes pride in keeping things running smoothly behind the scenes. Hourly Rate: $20–$22/hour

What You’ll DoCustomer Service & Collaboration

Serve as a welcoming point of contact for patient families, caregivers, clinicians, and community partners

Provide exceptional service while building positive, professional relationships

Partner with internal teams to enhance the overall patient and caregiver experience

Physician Signature & Plan of Care Support

Track and obtain signed Plans of Care (POCs) from physicians and other ordering providers

Manage physician orders and documentation within myUnity

Support clinical teams by assembling and submitting initial and re-certification POC packets

Ensure timely and accurate physician approvals to support continuity of care

Office & Location Support

Coordinate daily office operations to maintain an organized, efficient, and professional workspace

Manage documentation, records, and compliance tracking

Coordinate logistics for meetings, events, and office activities

Oversee office supplies, equipment, and facilities needs

Answer incoming calls, distribute mail, and route messages appropriately

Process invoices in accordance with branch guidelines

Provide general administrative support as needed

Personnel & Staffing Support

Assist with onboarding, offboarding, and caregiver record maintenance

Coordinate fingerprinting and compliance requirements

Support recruiting activities

Maintain accurate, secure caregiver personnel files, including licenses and certifications

Prepare monthly evaluation and skills reports for leadership

Serve as a backup for payroll processing when needed

What We’re Looking ForRequired Qualifications

High school diploma or GED

Minimum of two (2) years of general office experience

Strong typing and computer skills

Proficiency with Microsoft Office

Preferred Qualifications

Experience in private duty, home care, or healthcare environments

Advanced Microsoft Excel skills

Skills & Abilities

Excellent organization, communication, and time-management skills

Strong attention to detail and follow-through

Ability to remain calm, professional, and solution-focused in high-pressure situations

Commitment to confidentiality and professional boundaries

Effective problem-solving and conflict-resolution abilities

Physical & Work Environment

Ability to speak, read, write, and understand English

Ability to sit, stand, walk, bend, reach, and climb stairs as needed

Occasional lifting up to 25 pounds

Office-based environment with occasional field visits

Exposure to varied environments that may include allergens or other conditions

Vaccine Requirement

As an employer participating in Medicare and Medicaid programs, Aveanna Healthcare requires employees to comply with applicable health and vaccination requirements, with exemptions available for approved medical or religious reasons.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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