About this role:

Wells Fargo is seeking an Operations Senior Manager. The role is responsible for activities that support the operational infrastructure, performance, and efficiency.

Manages the daily operation of processing team and liaises and develops a strong connection with other internal functions to provide timely responses to local and offshore customers and manages difficult cases.

Also, duties will include Implementing new Operating/ Control policies, legal and regulatory requirement; Safeguards the Bank free from Operating risks and review the control checkpoint at each processing workflow; Streamlines daily processing workflow, revises and updates the procedure manuals and prepares reports accurately on a timely basis and lead any projects as required.

In this role, you will:

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional areaDevelop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and complianceEngage stakeholders and internal partners associated within the Operations areaWork independently on moderately complex issues and projectsIdentify opportunities for process improvement and risk control development and escalate issues to more experienced managementProvide training, performance, evaluation and coaching of less experienced teamMake decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectivesInterpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibilityProvide responsibility for budget and financial performanceCollaborate and influence all levels of professionals including more experienced managersLead team to achieve objectivesManage allocation of people and financial resources for OperationsMentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education3+ years of management or leadership experience

Desired Qualifications:

University degree in Business, Commerce, or any other disciplineExperience in banking operations (Commercial Banking or CIB)Experience in payment processing. Knowledge of the following: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments along with experience of handling teams.Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.Strong attention to detail and accuracy skillsAbility to work effectively in a team environmentSound risk management mindsetKnowledge on Message types of SWIFT, FED WIRE, CHIPSFluent in both verbal and written communication skillsProven management skills with ability to analyze issues and provide solutions in a tactful mannerAbility to work independently and provide support on flexible hours/working daysDemonstrated leadership and people skillsWell organized, initiative-taking, constructive and capable of motivating teamworkTransition/Process migration experience in a shared service environmentFlexible in working in any shift

Must be willing to work in office at the location posted

Posting End Date: 

26 Jan 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.