**DT Support L1 Profile** **Experience** 3 -4 years of relevant experience **Office Time** 6:00 AM – 7:0 PM (Rotational Shift), Monday-Saturday. Skeletal support for Saturday **Office Location** CNHi Noida **Skills and** Excellent communication and email writing skill Manage the engineer teams for all covered technologies Ability to lead, motivate, and develop people in the competence area Supervise daily operational activities Good knowledge of IT operations, in particular IT operational processes and also in this team Conscious use of assertive, diplomatic and customer-oriented communication style Solution focused, constructive, self-managed attitude Willingness to take ownership for the work of the team Work closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the team Strong knowledge on windows servers and client OS Good knowledge on active directory & domain policies Knowledge on exchange\O365 environment Working experience in any ticketing tool (Remedy, Service Now etc.) Knowledge on asset management activities, IMAC, and hardware break/fix etc. Properly escalate unresolved issues to appropriate internal teams/Vendor Problems/Issues/Defects Analysis skill Good working experience in word, excel and PowerPoint **Certifications** MCSE/MCPIT/Other server related certifications, ITIL trained is a plus **Qualifications** Diploma or graduate degree, technical college or some college