As we continue to look for new solutions to improve our retirement plan recordkeeping capabilities and improved customer experiences, **John Hancock’s** **US Retirement** **Services** business is focused on reaching our bold ambition while we help people around the world save and invest so they can confidently achieve their retirement goals! We are building out **FutureChoice** , a new digital ecosystem including recordkeeping and trust operations. Our **Strategic Initiatives Team** is looking for **two** dynamic, enthusiastic, team-oriented **Process Design Experts** who have a passion for solving problems, gathering process requirements, and finding creative solutions while always having the customer at the forefront of their thinking! The Process Design role will focus on process definition through the various stages of change delivery (i.e. Initial, Interim and Target State Offerings). They will work closely with our Operations, Transformation, Technology and Product Teams and will be key members of the Core Team consisting of the Process Design Specialist, Strategic Operations Product Owner/Leads, User Acceptance Testers, and Technical Writers. Applicants require background and experience in analytical roles, a proven ability to work closely with various stakeholders, and a strong desire to learn what is needed to properly support the business for the future. **Does this sound like you?** + Strong requirements gathering skills. + A passion for learning. + A drive to make things more _efficient_ and _effective_ . + An enthusiastic, positive, collaborative team player. + Technology savvy. + Resiliency to ambiguity. + Fantastic communication skills. + A “get-it-done” attitude. **Still Interested? Here’s what you’ll be doing…** + Working closely with the Operations Product Owner/Leads to collaborate with our partners in Technology and Product. + Working closely with the Team’s Business Analyst who will identify the system requirements needed by Operations in alignment with designed processes. + Strongly advocating for Operations requirements while working in collaboration with Technology, Product, Sales/Presales, Relationship Management, and other key stakeholders. + Contribute to mitigation strategies and identify and raise risks, challenges, and Operations impacts as it relates to the MVP solution design. + Contribute to building solutions with best practices in mind. Specifically, scalable solutions with solid architecture using best demonstrated practices, following Manulife’s standards and aligned to our objectives and key results (OKRs). + Collaborating with the team to offer leadership, initiative, and support for team improvements. + Develop a view on priorities and tradeoffs, as well as alternatives as it relates to the MVP solution design. + Assess business case impact, including impact on effort and key Operations metrics. **What you bring to the table:** + You love seeing your team and members of your team succeed – and if you help them, it’s all the more rewarding, even if you don’t get all the credit! + You love driving progress forward – even when there is still a lot to figure out. + You never lose sight of the customer, their needs, and their experience doing business with us. + You are a champion and supporter of organizational change within the role, the team, and our Business Area. + You infect your team (and teammates) with your good humor and passion for your role! + Agile is a mindset and way of working that you are passionate about. + Not knowing does not reduce your effectiveness, it just means always asking the right questions. + You have a strong ability to anticipate customer and stakeholder needs and enjoy the challenge of working with ambiguous expectations. + You are not afraid of making decisions and have a natural ability to understand and manage risk. + Adapting to change is something you look forward to. **Required Qualifications:** + 2-3 years Six Sigma / BPI experience. + 3-5 years in the US group retirement business. + Working knowledge of US Retirement record keeping systems. **Preferred Qualifications:** + Operations, Financial Ops, or Client Service experience. + Background with business processing is helpful. + Experience working with the OMNI platform preferred + Product development experience. + Change management experience. + Is an undergrad degree preferred. + Six Sigma / Project Management Professional (PMP) preferred. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. \#LI-JH \#LI-Hybrid **Giới thiệu về Manulife và John Hancock** Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ . **Manulife là Nhà sử dụng lao động không phân biệt đối xử** Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ. Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với recruitment@manulife.com . **Primary Location** Boston, Massachusetts **Working Arrangement** Kết hợp **Salary range is expected to be between** $90,225.00 USD - $162,405.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights (http://dol.gov/agencies/ofccp/posters?utm\_medium=email&utm\_source=govdelivery) **I** **Family & Medical Leave (https://www.dol.gov/agencies/whd/fmla/posters) I Employee Polygraph Protection (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf) I** **Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) I** **E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf) I** **Pay Transparency (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** Company: John Hancock Life Insurance Company (U.S.A.)