As we continue to look for new solutions to improve our retirement plan recordkeeping capabilities and improved customer experiences, **John Hancock’s** **US Retirement** **Services** business is focused on reaching our bold ambition while we help people around the world save and invest so they can confidently achieve their retirement goals! We are building out **FutureChoice** , a new digital ecosystem including recordkeeping and trust operations. Our **Strategic Initiatives Team** is looking for **two** dynamic, enthusiastic, team-oriented **Process Design Experts** who have a passion for solving problems, gathering process requirements, and finding creative solutions while always having the customer at the forefront of their thinking! The Process Design role will focus on process definition through the various stages of change delivery (i.e. Initial, Interim and Target State Offerings). They will work closely with our Operations, Transformation, Technology and Product Teams and will be key members of the Core Team consisting of the Process Design Specialist, Strategic Operations Product Owner/Leads, User Acceptance Testers, and Technical Writers. Applicants require background and experience in analytical roles, a proven ability to work closely with various stakeholders, and a strong desire to learn what is needed to properly support the business for the future. **Does this sound like you?** + Strong requirements gathering skills. + A passion for learning. + A drive to make things more _efficient_ and _effective_ . + An enthusiastic, positive, collaborative team player. + Technology savvy. + Resiliency to ambiguity. + Fantastic communication skills. + A “get-it-done” attitude. **Still Interested? Here’s what you’ll be doing…** + Working closely with the Operations Product Owner/Leads to collaborate with our partners in Technology and Product. + Working closely with the Team’s Business Analyst who will identify the system requirements needed by Operations in alignment with designed processes. + Strongly advocating for Operations requirements while working in collaboration with Technology, Product, Sales/Presales, Relationship Management, and other key stakeholders. + Contribute to mitigation strategies and identify and raise risks, challenges, and Operations impacts as it relates to the MVP solution design. + Contribute to building solutions with best practices in mind. Specifically, scalable solutions with solid architecture using best demonstrated practices, following Manulife’s standards and aligned to our objectives and key results (OKRs). + Collaborating with the team to offer leadership, initiative, and support for team improvements. + Develop a view on priorities and tradeoffs, as well as alternatives as it relates to the MVP solution design. + Assess business case impact, including impact on effort and key Operations metrics. **What you bring to the table:** + You love seeing your team and members of your team succeed – and if you help them, it’s all the more rewarding, even if you don’t get all the credit! + You love driving progress forward – even when there is still a lot to figure out. + You never lose sight of the customer, their needs, and their experience doing business with us. + You are a champion and supporter of organizational change within the role, the team, and our Business Area. + You infect your team (and teammates) with your good humor and passion for your role! + Agile is a mindset and way of working that you are passionate about. + Not knowing does not reduce your effectiveness, it just means always asking the right questions. + You have a strong ability to anticipate customer and stakeholder needs and enjoy the challenge of working with ambiguous expectations. + You are not afraid of making decisions and have a natural ability to understand and manage risk. + Adapting to change is something you look forward to. **Required Qualifications:** + 2-3 years Six Sigma / BPI experience. + 3-5 years in the US group retirement business. + Working knowledge of US Retirement record keeping systems. **Preferred Qualifications:** + Operations, Financial Ops, or Client Service experience. + Background with business processing is helpful. + Experience working with the OMNI platform preferred + Product development experience. + Change management experience. + Is an undergrad degree preferred. + Six Sigma / Project Management Professional (PMP) preferred. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. \#LI-JH \#LI-Hybrid **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Ubicación principal** Boston, Massachusetts **Modalidades de Trabajo** Híbrido **Se prevé que el rango salarial esté entre** $90,225.00 USD - $162,405.00 USD Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual. Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley. **Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)** **Permiso Familiar y Médico** **Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)** **Derecho al Trabajo** **Verificación Electrónica (E-** **Verify** **)** **Transparencia Salarial (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** Company: John Hancock Life Insurance Company (U.S.A.)