As we continue to look for new solutions to improve our retirement plan recordkeeping capabilities and improved customer experiences, **John Hancock’s** **US Retirement** **Services** business is focused on reaching our bold ambition while we help people around the world save and invest so they can confidently achieve their retirement goals! We are building out **FutureChoice** , a new digital ecosystem including recordkeeping and trust operations. Our **Strategic Initiatives Team** is looking for **two** dynamic, enthusiastic, team-oriented **Process Design Experts** who have a passion for solving problems, gathering process requirements, and finding creative solutions while always having the customer at the forefront of their thinking! The Process Design role will focus on process definition through the various stages of change delivery (i.e. Initial, Interim and Target State Offerings). They will work closely with our Operations, Transformation, Technology and Product Teams and will be key members of the Core Team consisting of the Process Design Specialist, Strategic Operations Product Owner/Leads, User Acceptance Testers, and Technical Writers. Applicants require background and experience in analytical roles, a proven ability to work closely with various stakeholders, and a strong desire to learn what is needed to properly support the business for the future. **Does this sound like you?** + Strong requirements gathering skills. + A passion for learning. + A drive to make things more _efficient_ and _effective_ . + An enthusiastic, positive, collaborative team player. + Technology savvy. + Resiliency to ambiguity. + Fantastic communication skills. + A “get-it-done” attitude. **Still Interested? Here’s what you’ll be doing…** + Working closely with the Operations Product Owner/Leads to collaborate with our partners in Technology and Product. + Working closely with the Team’s Business Analyst who will identify the system requirements needed by Operations in alignment with designed processes. + Strongly advocating for Operations requirements while working in collaboration with Technology, Product, Sales/Presales, Relationship Management, and other key stakeholders. + Contribute to mitigation strategies and identify and raise risks, challenges, and Operations impacts as it relates to the MVP solution design. + Contribute to building solutions with best practices in mind. Specifically, scalable solutions with solid architecture using best demonstrated practices, following Manulife’s standards and aligned to our objectives and key results (OKRs). + Collaborating with the team to offer leadership, initiative, and support for team improvements. + Develop a view on priorities and tradeoffs, as well as alternatives as it relates to the MVP solution design. + Assess business case impact, including impact on effort and key Operations metrics. **What you bring to the table:** + You love seeing your team and members of your team succeed – and if you help them, it’s all the more rewarding, even if you don’t get all the credit! + You love driving progress forward – even when there is still a lot to figure out. + You never lose sight of the customer, their needs, and their experience doing business with us. + You are a champion and supporter of organizational change within the role, the team, and our Business Area. + You infect your team (and teammates) with your good humor and passion for your role! + Agile is a mindset and way of working that you are passionate about. + Not knowing does not reduce your effectiveness, it just means always asking the right questions. + You have a strong ability to anticipate customer and stakeholder needs and enjoy the challenge of working with ambiguous expectations. + You are not afraid of making decisions and have a natural ability to understand and manage risk. + Adapting to change is something you look forward to. **Required Qualifications:** + 2-3 years Six Sigma / BPI experience. + 3-5 years in the US group retirement business. + Working knowledge of US Retirement record keeping systems. **Preferred Qualifications:** + Operations, Financial Ops, or Client Service experience. + Background with business processing is helpful. + Experience working with the OMNI platform preferred + Product development experience. + Change management experience. + Is an undergrad degree preferred. + Six Sigma / Project Management Professional (PMP) preferred. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. \#LI-JH \#LI-Hybrid **À propos de Manuvie et de John Hancock** La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com . **Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi** Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable. Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com . **Primary Location** Boston, Massachusetts **Modalités de travail** Hybride **Salary range is expected to be between** $90,225.00 USD - $162,405.00 USD Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights (http://dol.gov/agencies/ofccp/posters?utm\_medium=email&utm\_source=govdelivery) **I** **Family & Medical Leave (https://www.dol.gov/agencies/whd/fmla/posters) I Employee Polygraph Protection (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf) I** **Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER\_RightToWorkPoster%20Eng\_Es.pdf) I** **E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf) I** **Pay Transparency (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** Company: John Hancock Life Insurance Company (U.S.A.)