Operations & Performance, Senior Manager_ Pacific Job ID 242642 Posted 26-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Sydney - New South Wales - Australia + **Exciting Opportunity to Drive Operational Excellence and make a real impact** + **Work Closely with Leadership and Teams** + **Sydney CBD | Land of the Gadigal people** **About CBRE** CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients. **The role:** As a CBRE Operations and Performance Senior Manager, you will be a key driver of operational excellence, supporting critical business processes across a large region or high-profile client. You will independently manage operational initiatives, provide actionable insights through reporting and analysis, and ensure the smooth execution of daily activities. You will collaborate with cross-functional teams and leadership to implement best practices, streamline workflows, and drive continuous improvement, making a tangible impact on the efficiency and success of the organization. **The opportunity:** Bid Management Lead end-to-end bid lifecycle for new and renewal opportunities across Pacific. Develop bid strategies, value propositions, and win themes. Manage bid documents, pricing inputs, governance, and timely submissions. Coordinate stakeholder reviews and maintain bid templates and best practices. Transition Management Oversee post-award transitions and mobilisations. Develop transition plans covering budget, staffing, procurement, communication, and risk. Coordinate cross-functional teams and track transition KPIs/SLAs. Operational Support & Governance Support operations teams to deliver service excellence. Monitor KPIs, compliance, budgets, and contractual obligations. Conduct health checks, due diligence, and financial deep-dives to identify growth and cost-saving opportunities. Prepare reports and presentations for leadership and clients. Potential short-term secondments into accounts (up to 6 months). Stakeholder & Client Engagement Liaise across solutions, transition, operations, and client teams. Build strong stakeholder relationships across Pacific. Facilitate meetings, workshops, and market insights to support business growth. Represent CBRE at client/vendor-facing events. **About you:** + Bachelor's Degree preferred with 10-15 years of relevant experience. + In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. + Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills and an advanced inquisitive mindset. **Why CBRE** When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. **Applicant AI Use Disclosure** We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. If this sounds like a good fit, we’d love to hear from you! CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)