Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary and Responsibilities

Acentra Health is looking for an Operations Manager (Provider Engagement and Enrollment) to join our growing team.

Job Summary:

The Operations Manager is responsible for managing the Operations team and contract level delivery of services in accordance with Service Level Agreements and Customer Service Delivery objectives. The Operations Manager must bring together a variety of technical and functional teams in a cohesive fashion in a largescale, high-performance environment. This role is a member of the Operations Management team and reports directly to the Program Director.

 

Responsibilities:

Provides day-to-day management and supervision of the operations functional teams and works independent of supervision from senior management.Manages single module operations.Manages a typical team size of 2-10 resources on project, an annual budget, and oversees direct reports within the Operations team.Monitors and manages compliance to Service Level Agreements.Assists Director in ensuring accountability for delivery of contract services.Assists Director in serving as a liaison with Delivery and Technology teams for allocation of resources from those organizations.Develops and implement policies and procedures for operations and external stakeholders.Continually evaluates user needs and system functionality to ensure that systems are updated and meet organizational needs.Coordinates and leads daily team activities – May spend a portion of time reviewing the work of direct report staff members within the Operations team.Assists senior leadership in providing input regarding management decisions and activities.Demonstrates strong knowledge of operations methodologies, best practices, and procedures; and applies them to projects to ensure that objectives are achieved.Determines, evaluates, and modifies plans to meet both current and future needs Handles work situations that deal regularly with future business issues, maintaining a focus on business strategy and objectives.Manage resources (people, process, technology) across the Operations functional team.Partners with customers and analyzes issues and problems from the customer perspective.Assists Director in supporting customer on projects.Provides customer-facing presentations on performance and quality.Possesses unwavering commitment to customer service and operational excellence.Keeps abreast of Acentra Health products and offerings that could assist client.Adheres to the company’s CMMI standards and processes.Manages internal customer relationships for long-term corporate success.Requests and gives both negative and positive feedback.Recruits highly skilled, motivated leaders and individual contributors, and recommends potential new hire. resources to meet client commitments in alignment with Operations.Assists in encouraging and facilitating the development of a significant knowledge base in the Operations teams.Conducts performance evaluations and corrective action plans for direct reports, measuring key performance indicators (KPI) while coordinating with Human Resources.Responsible for administrative functions related to recruiting, training, developing interpersonal skills among team members, conducting performance and annual reviews, setting.SMART goals, recommending salary increases and adjustments, ensuring timekeeping compliance, and taking disciplinary actions when necessary.Assists in ensuring appropriate use of all available resources within functional team and proper usage of unassigned time.Helps resolve conflicts affecting people.Assists in facilitating the performance management process with Operations team, ensuring alignment with employee career goals and Operations team objectives.Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

Bachelor’s degree (with preference in business administration, communications, healthcare, or related major) or an equivalent combination of education and experience 8+ years of related experience, including 3+ years of management and operations leadership experience at large complex organizations, including leading centralized or matrixed teamsDeep knowledge of payer operations processes and toolsetsExperience in operations working with provider relations and enrollment in healthcare organizations and/or fiscal agent operationsExperience with Public Sector HealthCare programsFamiliarity with PECOS and NPPES provider data

Preferred Qualifications

Broad knowledge of claims processing and provider management systemsUnderstanding of SharePoint applications, Webex, Skype, etc.Working knowledge of the Microsoft Office suite of applicationsDomain knowledge of Medicare, Medicaid, or healthcare verticalsDemonstrates flexibility in working under demands and needs of a projectAbility to manage people, projects, and processesTechnical understanding with ability to communicate and translate technical impacts, technical solutions, root cause, and corrective actions into business concepts or layman’s termsProject management skills and ability to create and manage project plansAbility to meet and enforce deadlines, to conduct research into technology issues and products, and to take initiative in the development and completion of projectsStrong problem-solving, analytical, and evaluative skillsStrong communication skills (verbal, written, facilitation) with strong presentation and facilitation skillsStrong at working both independently and in a team-oriented, collaborative environment is essentialLeadership skills and ability to work effectively with different teams and contributors both directly and in a matrix environment

Why us?

 

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

 

We do this through our people.

 

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

 

Benefits

 

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

 

 

Thank You!

 

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

 

~ The Acentra Health Talent Acquisition Team

 

Visit us at Acentra.com/careers/

 

EEO AA M/F/Vet/Disability

 

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

 

Compensation

 

The pay for this position is listed below. 

 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Pay Range

USD $125,360.00 - USD $156,700.00 /Yr.