Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Operations Manager. The Operations Manager (supports contracts by providing operational oversight, compliance assurance, and after-hours leadership across assigned portfolios. The Operations Manager serves as an operational extension of portfolio leadership, with primary responsibility for roving coverage during off-hours and weekends. The position focuses on sites that do not maintain 24/7 operations, ensuring compliance with National Standards of Work (NSOW), Allied Universal policies, and contractual requirements.

Compensation & Benefits:

Salary up to $105,000.00 / annually, depending on experience.

Benefits are offered to full-time employees

Medical/Dental/Vision coverageFree employee life insurancePaid employee training and development401KEmployee assistance programsPaid holidays and flexible PTO (Paid Time Off)Great company culture and work/life balance

Why Join Allied Universal?

Career Growth: Opportunities to advance within a global leader in security servicesImpactful Work: Play a vital role in protecting people, property, and businessesSupportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

Ensure staffing, training, certification, and performance levels are maintained in accordance with Standards of Work (SOW), post orders, and Allied Universal policiesProvide roving operational leadership across customer sites during evenings, weekends, and holidays, with emphasis on non-24/7 locationsConduct operational inspections, compliance audits, and readiness assessments during off-hoursEvaluate/audit Daily Activity Reports, incident reports, patrol logs, SMARTbook/NPSOLP documentation, and other required records for quality assuranceIdentify service gaps, compliance risks, and performance trends; recommend and implement/support corrective actionsParticipate in selection and placement of supervisory/management personnel; design career development and performance improvement plans for implementation as neededProvide field coaching and corrective guidance to supervisors and officers as deficiencies are identifiedServe as after-hours escalation support for operational issues including staffing shortages, incidents, and client concernsCoordinate with Portfolio Managers and client stakeholders regarding off-hours incidents or escalationsSupport training and compliance efforts, including firearms qualification coordination, refresher training validation, and certification trackingAssist with hiring support activities including onboarding documentation and adjudication readiness for background investigationsMaintain liaison support with customers representatives during assigned operational windowsEnsure safeguarding of Sensitive Security Information (SSI), Personally Identifiable Information (PII), and other protected dataSupport special projects, mobilizations, site transitions, and surge operations as assigned

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalentUnited States Citizenship (in order to obtain required government clearance)Valid driver’s licensePost hire, must be able to complete all training requirements and possess all required licenses and certificationsMinimum of five (5) years of progressively responsible experience in federal protective service, federal security, law enforcement, military, or contract security operationsPrior supervisory or management experience in a multi-site or portfolio environmentWorking knowledge of National Standards of Work (NSOW)Strong operational leadership and decision-making skills, particularly in off-hours environmentsAbility to maintain professional composure during urgent or high-pressure situationsExcellent oral and written communication skillsProficiency with Microsoft Office, web-based systems, and reporting toolsAbility to handle sensitive information with discretion; utilize rapid and effective judgement in responding to unusual or emergency situationsAbility to manage multiple priorities independently

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Law enforcement or military leadership backgroundExperience supporting federal client audits and inspectionsExperience managing dispersed, unionized, or large-scale workforcesCollege degree in Criminal Justice or related protective service related field of study

BENEFITS:

Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.