About this role:

Wells Fargo is seeking an Operations Manager for Electronic Commerce Services (ECS) Operations. This is a leadership role within ACH, ECS, and Instant Payments, under the Global Operations organization within the Chief Operating Office (COO). In addition to managing the performance and development of a team, we seek someone who will partner with peer managers and key stakeholders to support a culture of process excellence, innovation, and collaboration that places the customer at the center of everything we do.

Electronic Commerce Services Operations supports Wells Fargo corporate and commercial clients enrolled in various products and services related to the simplification and streamlining of their Accounts Payables and Accounts Receivables business activities through translation services and enhanced workflow features designed specifically for their unique ERP platforms.

The role supports business processes (Payment Manager, Receivables Manager, Integrated Receivables, and eBox) and products. This includes working directly with clients of these processes and products, with support of these clients and business partners via inbound and outbound contact channels (phone and email) to resolve exceptions, meeting critical deadlines and SLAs for timely processing of payments and reporting, as well as ensuring timely communication and escalation of system issues or customer impact events with all internal and external stakeholders.

In this role, you will:

Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional areaDevelop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and complianceEngage stakeholders and internal partners associated within the Operations areaWork independently on moderately complex issues and projectsIdentify opportunities for process improvement and risk control development and escalates issues to more experienced managementProvide training, performance, evaluation and coaching of less experienced teamMake decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectivesInterpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibilityProvide responsibility for budget and financial performanceCollaborate and influence all levels of professionals including more experienced managersLead team to achieve objectivesManage allocation of people and financial resources for OperationsMentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education2+ years of leadership experience

Desired Qualifications:

Experience managing a team responsible for implementing and servicing Global Payments and Liquidity (GPL) servicesPayments Operations experienceLeadership experience including; coaching, training, and mentoringExperience implementing defined business objectives and executing business development strategyProblem analysis and resolution skillsCustomer service focus with the ability to balance needs of clients, shareholders, and team membersAbility to navigate multiple computer systems, applications, and utilize search tools to find informationOrganizational, multi-tasking, and prioritizing skillsAnalytical skills with high attention to detail and accuracyAbility to work in a fast-paced deadline driven environmentAbility to work effectively in a cross-team environmentAbility to dissect technical problems, analyze data, and recommend potential solutionsintermediate Microsoft Office skillsAdvanced Microsoft Excel skillsAdvanced verbal, written, and interpersonal communication skills

Posting End Date: 

2 Feb 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.