Description Do you have a pioneering spirit? Do you enjoy breaking down and solving complex problems for the benefit of a rapidly expanding customer base, focusing first on our customers and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world? As an Operations Manager III, you will be responsible for leading and optimizing complex operational functions across multiple departments while driving strategic initiatives and fostering a culture of continuous improvement. This hands-on leadership role requires both strategic thinking and practical execution skills to achieve ambitious business objectives through effective team management and process enhancement. The ideal candidate will demonstrate experience in managing cross-functional teams, with a proven track record of developing and mentoring managers to achieve operational excellence. Key responsibilities include establishing and monitoring KPIs, implementing efficient workflows, managing budgets, and ensuring compliance with company policies and regulatory requirements. You will work closely with various stakeholders to align operational strategies with business goals while maintaining high standards of quality, safety, and customer satisfaction. Key job responsibilities Key job responsibilities • Support all safety programs and ensure compliance to maintain a safe work environment for all associates and managers • Lead and develop a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates while embodying Amazon's Leadership Principles • Serve as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed • Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes • Execute daily capacity planning to ensure site success • Create, communicate, and maintain quality control policies and standard work procedures for Area Managers and associates • Proactively identify and lead process improvement initiatives using Lean tools to enhance customer satisfaction • Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor • Evaluate performance objectives and metrics to determine inbound and outbound productivity requirements to meet customer expectations for timing, accuracy, and quality A day in the life The day begins depending in your shift (day - night) with a facility walk-through and metrics review from the other shift. Leading the area manager stand-up meeting, align priorities with department managers and address critical issues. Throughout the shift, the Operations Manager (OM) balance hands-on floor presence with strategic meetings, coaching sessions, and data analysis. The OM monitor KPIs in real-time, troubleshoot operational challenges, and ensure safety compliance while supporting their team leaders. The day typically ends with shift handover meetings and planning for the next day, always staying connected for potential after-hours support. About the team Operations Management in MEX2 is a dynamic and diverse group of professionals driving operational excellence in one of the network's key fulfillment centers. Our mission revolves around three core pillars: maintaining the highest safety standards through our zero-incident culture, delivering exceptional quality and customer experience through precise execution, and achieving breakthrough productivity through innovation and continuous improvement. We pride ourselves on our data-driven approach while maintaining a strong focus on people development. Our collaborative culture encourages open communication, creative problem-solving, and a hands-on leadership style that inspires excellence across all levels of our organization. Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - 3+ years of employee and performance management experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ years of performance metrics, process improvement or lean techniques experience - Minimum 2 years of strong operations management experience. - Minimum 5 years of operations management experience in manufacturing, production, distribution, or related industries. - Proficiency in data analysis. - Advanced Microsoft Excel skills - Fluency in both Spanish and English Preferred Qualifications - 2+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree in business, engineering, operations, supply chain, transportation logistics - Bachelor's degree in management, business administration, economics, engineering, marketing Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.