Description The Outbound Operations Manager is responsible for the full outbound process within a shift at a Fulfillment Center, from the Pick area through Sort, Pack, and Ship areas. This role coordinates, manages, and coaches the activities of the entire shift team. Key job responsibilities Operational Leadership: - Lead the start of shift (SOS) planning meeting - Ensure shift headcount, throughput per hour (TPH), and volume finish consistent with the FC's long-term plan (21-day Plan) - Protect Customer Experience (CE) by ensuring all shipments are processed and departed on time - Oversee end of shift (EOS) reporting that thoroughly and accurately documents shift performance - Plan the next day's shift Team Development: - Develop Area Manager direct reports through one-on-one interactions and evaluations - Manage shift interactions outside of the department - Coach and coordinate activities of the whole shift team Performance Metrics: Performance is evaluated across four key pillars: - Safety - Quality - Customer Experience - Cost Basic Qualifications - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses - Experience in employee and performance management Preferred Qualifications - Experience with performance metrics and process improvement and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.