Operations Management Executive Director - Life Sciences Sector Job ID 232208 Posted 06-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Executive Management, Facilities Management Location(s) Boston - Massachusetts - United States of America, Charlotte - North Carolina - United States of America, Chicago - Illinois - United States of America, Hartford - Connecticut - United States of America, Miami - Florida - United States of America, New York City - New York - United States of America, Philadelphia - Pennsylvania - United States of America, Providence - Rhode Island - United States of America, Richmond - Virginia - United States of America, Washington, D.C. - District of Columbia - United States of America ***Position is equivalent to a Sector Director*** Job Summary: The Operations Management Executive Director (OMED) is a critical executive leadership role responsible for the overall success of a defined global sector portfolio within the organization. This role requires a highly visible and engaged leader with full ownership of sector performance, including financial results, client satisfaction, and talent development. The OMED drives strategy, fosters durable client partnerships, and ensures the delivery of exceptional service, ultimately contributing to significant growth and profitability across the portfolio. This role demands a strategic thinker, a strong communicator, and a proven leader with the ability to build and maintain high-performing teams. Responsibilities: Client Success & Relationship Management: + Serve as the senior owner for client success, consistently meeting, managing, and exceeding all client expectations. + Maintain a high and measurable degree of client satisfaction and engagement, striving for top promoter scores across the portfolio. Develop and implement improvement plans in collaboration with Alliance Directors. + Build and maintain strong relationships with key senior clients, driving strategy and ensuring long-term partnership success. + Articulate a detailed understanding of client contract scope, commercial opportunities, and areas of growth. Business & Portfolio Growth: + Drive organic growth across all service lines and secure new client acquisitions. + Lead the development, implementation, and monitoring of short and long-range business plans and budgets to achieve scorecard, revenue, and EBITDA targets, including stretch financial goals. + Bring all CBRE expertise and service lines to the client, creating a unified and valuable service offering. + Identify and pursue opportunities for portfolio expansion and the introduction of new service lines and solutions, enabling both sector and client growth. + Drive year-over-year growth using positive leverage. Operational Excellence & Risk Management: + Ensure all CBRE and client requirements are met, from operational excellence and technical compliance to service delivery and innovation. + Optimize the cost of services across the entire portfolio, creating value for both clients and CBRE. + Manage and mitigate commercial and contractual risks effectively. + Partner and engage with Platform and other CBRE global practice areas to ensure operational excellence and account success. Financial Performance: + Demonstrate financial fluency and the ability to impact positive financial performance. + Drive financial performance and achieve scorecard targets, delivering on financial commitments. Talent Management & Leadership: + Lead and mentor Alliance Directors, driving accountability for service delivery, scorecard achievement, client experience, employee engagement, and compliance. + Develop and nurture a high-performance team across all facets of the portfolio. + Lead talent enablement for teams, including the selection, development, and retention of Alliance Director talent and capabilities. + Facilitate and deploy a key leadership succession plan, ensuring a robust talent pipeline. + Enable strategic talent development, emphasizing DE&I candidates for development and promotion. + Build and maintain a robust internal and external talent network to secure a strong bench. + Drive high employee engagement and foster a positive and inclusive work environment. Compliance & Safety: + Ensure exacting safety and compliance performance across the portfolio. + Embrace the organization's safety agenda, prioritizing the safety of all account employees. Strategic Alignment & Collaboration: + Act as an advanced integrator of products, services, solutions, client alignment, and talent across the organization. + Operate as a truly global leader, managing and coordinating all service lines across all geographies. + Build and maintain strong relationships with local CBRE leadership teams in key markets within the Sector MD's geographic areas of responsibility. + Actively build successful network relationships with key industry and trade associations, vendors, and professional organizations to enhance the organization's positioning. + Engage with Sector Presidents, Delivery Excellence teams, Platform leaders, and global practice leaders to leverage expertise for operational excellence. **Qualifications** Experience: + Proven experience in a senior leadership role within the commercial real estate or related industry. + Demonstrated experience in managing large, complex portfolios and driving significant financial results. + Extensive experience in client relationship management, building and maintaining strong relationships with key clients. + A track record of successfully managing and developing high-performing teams. + Experience with new account startups and major transformation/growth initiatives. Skills: + Financial Acumen: Strong understanding of financial statements, budgeting, and forecasting. Ability to analyze financial data and make data-driven decisions. + Strategic Thinking: Ability to develop and implement strategic plans to achieve business goals. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Ops Management Exec Director position is $290,000 annually and the maximum salary for the Ops Management Exec Director position is $315,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)