JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.

At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 103,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.

Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.

Operations Coordinator

Work Dynamics – Life Sciences Account

MAIN TASKS
· Monitor KPIs at regional and country levels
· Track Planned Preventative Maintenance delivery and compliance
· Oversee Annual Audits & Inspections with timely corrective action closure
· Monitor reactive service requests across all priorities
· Track energy and sustainability plan implementation
· Ensure comprehensive data population for assets and contracts
· Manage data accuracy for work orders and preventive maintenance
· Coordinate maintenance planning and execution per contract requirements
· Maintain system integrity for accurate reporting
· Oversee contract-based maintenance schedule integration
· Monitor consolidated compliance programs (FM Global, MSS, FCA, BSP, Legionella)
· Conduct quarterly risk reviews and address deficiencies, Generate forecasts and budget planning
· Ensure high-priority compliance standards for key clients
· Monitor contractual compliance and corrective action status
· Ensure MSA requirement delivery, Manage service request workflows and escalations

· Assist with Change Request processes, Verify KPI and SLA achievement
· Identify performance issues with root cause analysis
· Collaborate with Regional Leadership and Country Teams
· Develop improvement programs and initiatives
· Create comprehensive trend and action reports, Ensure timely resolution of outstanding matters
· Build relationships with regional service partners, Collaborate with Performance Managers across regions
· Work with Regional Directors and FM teams on optimization
· Propose global system and process improvements, Support cross-functional performance targets

EXPERIENCE
· 3-5+ years in facilities management, performance management, or operations
· Proven KPI monitoring and performance improvement track record
· Large-scale service contracts and MSA experience
· CAFM systems experience (Corrigo preferred), Data analysis and compliance program background
· ARC Dashboard or similar compliance tracking systems
· Advanced Microsoft Excel and data analysis tools, CAFM systems and performance dashboards
· FM industry standards and compliance knowledge
· Asset management and preventive maintenance planning
· Strong analytical and problem-solving abilities
· Detail-oriented data management; Effective communication and presentation skills
· Independent work across multiple countries/time zones
· Proactive performance issue identification
· Stakeholder relationship management
· Regulatory compliance understanding (FM Global, MSS, FCA, BSP, Legionella)
· Fluent English required

- Fluent in French would be a bonus

Our Commitment to Sustainability and Innovation

At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.

Growth and Development

As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.

What We OfferOpportunity to lead a flagship account with significant strategic importance to our organizationPlatform to influence and shape best practices in Life Sciences real estate management globallyExposure to cutting-edge operational practices and technologies across international marketsCollaborative, innovative work environment with access to industry-leading resources and expertiseComprehensive professional development program and clear advancement pathwaysCompetitive compensation package including performance-based incentivesGlobal mobility opportunities within a growing international organization

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.