The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.  Responsibilities + Enhance customer relationships by identifying areas for improvement in the overall customer experience + Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers + Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems + Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA + Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client + Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary + Maintain knowledge of customer and company policies on all aspects of product movement + Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs + Identify and articulate process improvement ideas to support operations + Create documented process for customers when requested - SOP/SWI creation + Support the implementation of company’s culture within the team + Work towards individual and department Key Performance Indicators (KPIs) + Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes + Meets company standards of 52 hours training per year per employee. + Attend training classes when required. + Complete mandatory training when required. + Should be able to work in 8:00PM IST- 5:00AM IST.   + Bachelor's degree or equivalent working experience + 1-2 years of experience in logistics and/or high volume customer service roles + Fluent in English; excellent written and oral communication skills + Excellent customer service skills + Strong organizational, communication and problem-solving skills + Self-starter with the ability to triage and prioritize tasks in a fast-paced environment + Analytical mindset with the ability to interpret data and make informed decisions + Possesses a positive,  can-do attitude + Strong knowledge of Microsoft Office, Google Workspace All your information will be kept confidential according to EEO guidelines.