Operations Control Center Supervisor Transdev in Phoenix, AZ is hiring a Supervisor for the Public Transit Operations Control Center (OCC).The Supervisor reports directly to the Project Manager and provides direct oversight of daily operations and Control Center staff.This role is also responsible for managing operational performance, coordinating service through effective communication with all stakeholders, and providing high-level customer support. Transdev is proud to offer: + Competitive compensation package of minimum $57,000 – Maximum $70,000 annually. Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 7 days + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Supervises the performance of Control Center staff by monitoring and auditing work and effectively addressing deficiencies. + Directs staff in all duties and assignments + Manages on-time performance of Operators by triaging issues that impact service and providing innovative and effective solutions + Conducts investigations into service issues, updates all stakeholders, and provides a resolution when needed + Handles escalated calls and service issues by identifying the root cause and taking decisive and effective action to address it. + Coordinates with all stakeholders and provides superior customer support + Ensures adequate Control Center coverage by creating and adjusting staff schedules and ensuring schedule adherence + Serves as the backup to the Project Manager + Assists with tracking time off and attendance and processing payroll + Attends stakeholder meetings and serves as the point of contact in the Project Manager’s absence + Accurately completes reports and audits according to the established requirements and deadlines + Other duties as assigned Qualifications: + High School Diploma or GED; Technical Degree preferred. + 3 years+ of supervisory experience + Excellent verbal, interpersonal and customer service skills. + Excellent skills in Microsoft Office + Ability to use and master specialty transit relates software programs + Ability to work effectively with little to no direct supervision + Ability to quickly gain a thorough understanding of routes, schedules, fare structures, rules, company policies and procedures, operator and supervisor manuals, as well as the operator labor agreement. + Must possess the capability to work in a team orientated environment. + Problem solving and analytical skills. + Ability to type at least 35 WPM + Knowledge in DOT Rules and Regulations is essential + Knowledge of NTD (National Database Reporting for the FTA) is essential. + Knowledge of two-way radio systems is a plus + Knowledge of the Metropolitan Phoenix area is a plus + Knowledge of or ability to learn working systems of buses is a plus + Must be able to work shifts or flexible work schedules as needed. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: The essential functions of this position require the ability to: + Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities + Majority of work is accomplished in the Control Center at a station equipped with a telephone and three computer screens, keyboard, and two-way Radio microphone + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 7459 Pay Group: 38J Cost Center: 709 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.