Description

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-\tIMPORT\n•\tMake sure that the docs received from overseas include necessary documents for Customs Clearance (such as AWB, Commercial invoice, OGA docs) and submit to CHB swiftly. \n•\tFrequently check on the clearance status on CBP and OGA including FDA, USDA, FWS. Inquire directly if needed.\n•\tNotify customers of irregularities if arrival delays, CBP or OGA hold occur.\n•\tManaging schedule with the customer for pick up or delivery.\n•\tVerify PC count upon receipt, re-condition (including re-icing, re-packing, or mending minor cosmetic damages) the cargos if necessary.\n•\tFollow up with delivery and/or pick up status with customers and vendors. Make sure the delivery and/or pick up is on schedule.\n•\tManage and keep up with inventory in the warehouse, cooler and freezer for those that utilize our storage services.\n•\tClose files – obtain vendor invoices and check for accuracy, bill out according to the fee schedules set for the customer, and send them out.\n•\tFamiliarize yourself with various Government import regulations and keep the customers informed.\n•\tCommunicate with existing customers on a regular basis to ensure their satisfaction level up to their standard.\n•\tDaily correspondences with overseas and/or domestic agents.\n•\tQuote customers – provide competitive rates.\n\n-\tEXPORT\n•\tAcquire space allocations from airlines based on customer’s needs. Be mindful about the flight arrival time/date and budget.\n•\tOpen files, generate AWBs based on IATA regulations such as rates and commodity codes.\n•\tEffectively manage the schedule and be aware of the cut off time to tender the cargo to airline. Always stay ahead.\n•\tFollow up after tendering, monitor an inform customer and agent of any irregularity immediately.\n•\tClose files – obtain vendor invoices and check for accuracy, bill out accounting to the fee schedules set for the customer, and send them out.\n•\tQuote customers – provide competitive rates.\n•\tCheck to see if there are any export regulation and/or restrictions, as well as regulation and/or restrictions at the destination country.\n•\tAdhere and comply to TSA regulations, Screening, Known shipper, etc.\n\nRESPONSIBILITIES\n•\tHandle customer’s needs, complaints and provide appropriate solutions and alternatives within the time limits\n•\tPerform safety precautions to keep safe environment \n•\tWorks as team by supporting beyond your duties as needed\n\nOTHER DUTIES\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Skills

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Customer service, administrative skills, japanese, Export documentation, Office skills, Ocean export, Clerical, Import, Shipping and freight management software, mandarin

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Top Skills Details

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Customer service,administrative skills,japanese

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Additional Skills & Qualifications

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SKILLS / QUALIFICATION\n•\tGeneral knowledge in logistics, import/export regulations. \n•\tAggressiveness toward learning, absorb and apply new knowledge.\n•\tEstablish healthy relationship with customers, venders and co-workers.\n•\tMake constant effort to be in control of the situations. ACT rather than REACT.\n•\tNegotiation skill – Being able to protect customer’s best interest.\n•\tFlexibility – Being able to think ‘outside the box’. Provide solutions according to circumstances.\n•\tTime Management.\n•\tCalculation skill – Basic arithmetic skill to perform conversions, rate calculations and such.\n•\tCommunication skill – Timely responses. Reporting and consulting matters with co-workers and superiors.\nJapanese is highly preferred

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Experience Level

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Entry Level

Pay and Benefits

The pay range for this position is $41600.00 - $45760.00/yr.

100% paid medical, dental, vision for employee and their family.

Workplace Type

This is a fully onsite position in Los Angeles,CA.

Application Deadline

This position is anticipated to close on Oct 3, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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