At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Job Summary:** The Operations Business Manager is responsible for overseeing and optimizing the day-to-day business operations within an area. This role serves as a liaison to department leadership, ensures compliance with organizational policies, and implements process improvements to enhance performance and service delivery. **Essential Functions:** + Lead initiatives to improve operational efficiency, streamline processes, and ensure optimal use of resources. + Oversee day-to-day office operations, including facilities management, workspace coordination, and infrastructure support, in partnership with internal teams and external stakeholders. + Coordinate office events, meetings, and employee engagement activities to support a collaborative and inclusive workplace culture. + Manage storage operations and inventory control, ensuring alignment with organizational policies and compliance standards. + Lead safety and security operations, including emergency preparedness, incident reporting, regulatory compliance, and coordination with internal teams, local authorities, and external stakeholders. + Collaborate with internal teams to ensure compliance with policies, procedures, and applicable laws. + Develop and deliver onboarding materials and resources for new staff and manage background checks for covered personnel. + Collaborate with internal teams to support hardware, software, and communications infrastructure; educate staff on available IT support resources and proper reporting channels. + Provide operational advice to department leadership, contributing to long-term planning, budgeting, and continuous improvement initiatives. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Education:** + Bachelor’s degree in business, non-profit management or another related field (required) **Required Licensing & Certifications:** None **Experience:** + Five years of related experience (required) **Skills & Abilities:** + Project Management + Resource and Priority Management + Communication (interpersonal, oral and written) + Budgeting and Financial Acumen + Data Analysis + Critical Thinking + Relationship Management + Vendor Management **Training:** None As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com