Job Title

Operations Assistant Director, Data Centre Group (based in Johor or Jakarta)

Job Description Summary

Job Description

Leadership

Provide direction and leadership for Client account based teams, ensuring alignment with the company’s overall goals and objectives.

Develop and implement operational processes to enhance service delivery, efficiency, and profitability.

Drive continuous improvement initiatives to optimize operational performance and client satisfaction.

Team Building and Management

Build, lead, and develop high-performing teams across the Asia Pacific region, fostering a culture of collaboration, accountability, and excellence.

Ensure teams are motivated, adequately resourced, trained, and motivated to meet operational and client demands.

Manage cultural aspects of a diverse workforce, promoting inclusivity and effective communication across different regions.

 

Client Relationship Management

Act as the primary point of contact for key clients, building and maintaining strong, trust-based relationships.

Manage client expectations, ensuring their needs are met and exceeded through exceptional service delivery.

Proactively identify opportunities to add value to client operations and enhance long-term partnerships.

 

Business Growth and Expansion

Provide support for new business opportunities where required in the Asia Pacific region.

Support the preparation of bids and proposals by providing technical insights, cost estimates, and operational expertise.

Collaborate with the sales and business development teams to drive revenue growth and achieve business targets.

Budget and Financial Management

Develop and manage the Business Unit’s budget, ensuring cost-effective use of resources and financial sustainability.

Monitor financial performance, identify variances, and implement corrective actions to achieve financial goals.

Oversee contract management, ensuring compliance with financial and operational terms.

 

Operational Excellence

Ensure the reliable and efficient operation of client data centre critical infrastructure facilities, including mechanical, electrical, and HVAC systems.

Implement and maintain standard operating procedures (SOPs) and emergency response protocols to ensure high levels of system reliability and uptime.

Monitor key performance indicators (KPIs) and drive initiatives to improve operational efficiency and client satisfaction.

 

Stakeholder Management

Build and maintain strong relationships with internal and external stakeholders, including clients, vendors, and regulatory bodies.

Represent the company Client meetings, enhancing the company’s reputation and visibility in the market.

Navigate cultural differences and ensure effective communication and collaboration across diverse stakeholder groups.

QUALIFICATIONS

Bachelor’s degree in Engineering, Business Administration, Facilities Management, or a related field (or equivalent experience). A Master’s degree is preferred.

Professional certifications such as PMP, CEM, or equivalent.

Experience with data centre infrastructure management (DCIM) tools.

Minimum of 10 years of experience in operations management, within the critical infrastructure or data centre industry.

Familiarity with energy efficiency and sustainability practices in data centre operations.

Proven experience in managing large-scale operations across multiple countries in the Asia Pacific region.

Strong understanding of data centre critical infrastructure, including mechanical, electrical, and HVAC systems.

Exceptional leadership and team-building skills, with the ability to inspire and develop high-performing teams.

Excellent client relationship management skills, with a track record of delivering exceptional service and building long-term partnerships.

Strong financial acumen, with experience in budget management, cost control, and contract negotiation.

Demonstrated ability to drive business growth, expand market presence, and support bid preparation.

Cultural sensitivity and experience managing diverse teams and stakeholders in a multinational environment.

Proficiency in using facility management software and tools.

Candidates can be based in Johor (Malaysia) or Jakarta (Indonesia)

INCO: “Cushman & Wakefield”