Job Description The Operations Analyst supports branch performance by strengthening frontline processes, optimizing cash operations, and ensuring consistent execution across the banking network. This role works closely with branch leaders and field teams to analyze workflows, streamline procedures, and enhance the day‑to‑day operational experience. Strong communication skills and comfort working with data are essential. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Key Responsibilities & Qualifications  • Support and improve branch and cash operations, including teller workflows, cash‑handling controls, and frontline execution.  • Partner with branch leaders to analyze daily field processes, identify operational gaps, and recommend practical improvements.  • Produce clear, accurate operational documentation, reports, and written communications used across the branch network. Bring hands‑on experience in banking, branch operations, or cash‑operations roles (teller, supervisor, or branch leader). Use data to support decision‑making; experience with Power BI or dashboard analytics is a strong plus. French language skills are an asset for supporting bilingual regions.