Job Title:

Operation Manager (Spanish & English - speaking) On-site PM03

Job Description

Experience the power of a game-changing career 

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Operations Manager in Olivenza (On-site), you will be part of our team of game-changers who are powering the brands of the future.

What you will do in this role 

As a Operations Manager in our team, you will: 

- Oversee a team of direct reports (team leaders) 
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Be selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance
- Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
 

Your qualifications 

Concentrix is a great match if you: 

- Have a proficient or bilingual level of Spanish and are advanced in English 

- Previous leadership experience (required)
- Have ability to effectively present information to internal and external associates

- Have demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Have demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal 
- Have demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

- Have demonstrated ability to mentor, coach and provide direction to a team of employees

- Have willingness to work a flexible schedule
 

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. 

What’s in it for you 

In this role, we offer benefits that help support your unique lifestyle: 

- Full Time 39 hours/week permanent contract: Between Monday to Sunday, 09:00 - 21:00

- Great office location in Olivenza

- Full paid training about the company and the project you will be working on 

- Career development program and specialized courses 

Experience the best version of you! 

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 

R1633113 

Location:

ESP Olivenza - Railway Building

Language Requirements:

English

Time Type:

Full time

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