Description An Operation Lead directs a small group responsible for all shipping requests for the building. These requests include returns going to Canada/Mexico, PO Box locations, and requests from engineers. Also, the operations lead works closely with compliance to ensure that all international shipments have the necessary paperwork, is properly labeled prior to shipping, and ships within Compliance’s service level agreements. Lastly, the operations lead is also responsible for managing the inventory. Effective and timely communication is critical to deliver for our customers. Key job responsibilities - Utilize inventory management systems to scan, process, and count product. - Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. - Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. - Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture. - Work with a manager to maintain the physical safety and quality standards of the site. - Work in a fast changing and ambiguous environment. - Perform additional duties, as assigned - Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours. About the team Blink was the result of one of the most successful crowdfunding campaigns ever and is now part of Amazon Devices, the consumer electronics division that brings you the Kindle, Fire Tablets, Fire TV, and Echos. We build the wireless, battery-operated home security cameras that send motion-activated alerts and HD video to your smartphone or tablet for an amazingly affordable price. Help us ensure our customers have the ultimate experience. Basic Qualifications - High school or equivalent diploma - Are 18 years of age or older - 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience - Microsoft proficiency Preferred Qualifications - Experience in training others - Bachelor's degree - Ability to handle multiple tasks and projects successfully - Experience with LEAN operations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $43,600/year in our lowest geographic market up to $88,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.