Required Skills and Qualifications: • Bachelor’s degree in Engineering, Healthcare Administration, Statistics, or related field; Master’s preferred. • Certified Lean Six Sigma Black Belt (ASQ/IASSC or equivalent); COPC/ISO knowledge a plus. • 4+ years total experience with 3+ years in healthcare BPO/RCM/payer/provider processes. • Proven track record delivering multiple high-impact projects with quantified benefits in a high-volume operations environment. • Strong knowledge of HIPAA, PHI handling protocols; exposure to payer policies and US healthcare revenue cycle preferred. • Proficiency with statistical tools (Minitab/R/Python—analysis), BI (Power BI/Tableau), and Excel at advanced level **About The Cigna Group** Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.