Job Description

A personalised technical support engineer for mass market customers & channel partners, providing pre & post sales technical support to a geographical region and its customers, partner FAE and Renesas Sales teams.

Responsibilities:

Support customers on popular Catalog Analog & Power ProductsPost sales : Provide personalised technical support online (email / teams etc) to understand customers problems & solve them with smart efficient use of resources (own knowledge & product line resources)Pre Sales: Work with sales teams on understanding customers' requirements (product & application or use case)to position REN products and solutions in an advantageous way.Support Partner FAE in distribution on enabling them win with REN products & solutions.Solving technical issues raised by partner FAE bring to you .Providing them with training materials / collaterals / demos etc they need to convince customers to use REN products or solutions.Be their ‘go to’ advocate within REN to enable partner FAE to be successful.Actively Participate in local business reviews with the relevant sales teams & partners and escalate / highlight gaps and issues needed to win customer sockets
Qualifications
Bachelor's from Computer Science / Engineering Course or equivalent in relevant discipline2 to 6 Years of experience.Foundational knowledge on using or supporting power & analog devices includingDC-DC (Buck/Boost/Buck-Boost)Battery Management conceptsDiscrete Power productsAnalog building blocks (Op-Amps / ADC / DAC etc)Basics of power including Active & passive elements (L/C).Understanding of basic layout issues, thermal issues as it relates to analog & Power products.Passion for Analog & Power elements of design.Strong communication skills and be able to work / communicate in a multicultural environment.Good questioning techniques : ability to guide conversations via open & closed questions .Ability to work with multiple issues in parallel in a fast-moving environment. Will be working on many open issues in parallel.Confident in ability to help/communicate complex issues 1-1 (f2f online and via email etc)Strong collaboration skillsMust be interested / passionate about embedded systems and MCU related matters.Some limited travel may be necessary (