Position Summary

Work you’ll do

The “One Team” supervisor leads the tactical direction of the daily management of office services and hospitality operations across one or multiple locations under the direction of the Operations manager (One Team Manager). They ensure a proactive customer-centric operation, in compliance with local and national standards, that supports a range of services including meeting/event services, catering, general office services and support (reception, mail, printing/production, supplies, kitchens/pantries management and upkeep), facilities management, security, life/safety, etc. 

They supervise and lead team members in support of these service areas fostering collaboration, empowerment, growth, and recognition within the team. They collaborate with management and leadership to implement office service and hospitality programs with minimal impact to internal customers. Furthermore, they develop and regularly maintain strong organizational relationships with office customers and leadership, to deliver optimum services.

Provides daily oversight for operations and facilities according to established policies, procedures and service agreementsSupervises a team supporting internal customers and external guests in execution of services. Includes: meeting services -- preparation of work stations/offices/meeting rooms, audio visual (AV), catering, set-up and tear-down, event coordination; facility management --space planning, maintenance/vendor management, maintenance/repair projects, property management, security/life safety programs; operations -- reception, mail, printing/production, supplies, kitchens/pantries and cleaning managementTrains and develops the team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication and professionalismManages staff schedules and provides for coverage during unexpected staff absencesModels customer-oriented behavior and communications; coaches and counsels the team as needed. Provides feedback on performanceServes as the subject matter expert for department software and AV equipment operation; provides training in the operation of related equipment and software and/or other systemsServes as the subject matter expert for team related to Deloitte policies, national, and local protocolsAdvises on how best to resolve logistical and/or customer-related challenges. Coordinates/negotiates with other departments/staff to develop acceptable solutions. Personally handles customer escalations, as necessaryAnalyzes systems/processes to increase efficiencies, ensure performance and customer satisfaction. Assesses results and recommends process improvementsGenerates departmental reports, to monitor workload, productivity, customer satisfaction, etc.; compiles data and provides analysis of resultsDevelops communication tool(s) to update customers on changes, special events, etc. as neededManages relationships with outside vendors, such as building management, maintenance workers, office, pantry and sundries suppliers, etc. Collaborates and trouble-shoots problems with other internal functions/service groups, all external vendors and building liaison(s) as needed in support of office equipment and facilitiesMaintains project schedules of work assigned to external vendors; monitors and tracks progress of assigned projects; follows up to obtain status report; prepares status summaries for review by the Operations ManagerMonitors the operating costs for the office(s), such as supplies, maintenance contracts, etc. and oversees processing/tracking of paymentsEnsures Operations Manager is well informed on all aspects of team, projects and services with special focus on areas of concern/changeProvides back-up to team, as neededCross-trains in all team functions and becomes familiar with the roles and responsibilities of the Operations unitPerforms other tasks and special projects as identified by the Operations Manager.Other duties as assigned

The successful candidate will possess:

Excellent written and verbal communication and interpersonal skillsConfident, professional presence and positive demeanorProfessional maturity and ability to interact with all levels of professionalsExcellent quality-conscious customer service skillsAbility to use tact and diplomacy in resolving problematic situationsExcellent judgment and decision-making skills Critical thinking and ability to anticipate needsProfessional agility and ability to handle multiple priorities with an appropriate sense of urgency

The team

At Deloitte, the internal operations team provides a full-range of business and hospitality services. We help our Deloitte professionals with daily office support needs and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.

Qualifications

Required:

High school diploma requiredThree to five years’ experience in a similar role, or job with similar skill sets, managing a teamTwo years relevant corporate experience, preferably in hospitality/office services with service-oriented or customer-centric environmentExcellent technical experience, including strong Microsoft Office skillsTwo years relevant corporate experience supporting facilities management activitiesAbility to work occasional overtime; nights and weekendsMust be willing to be trained in all functional areasAbility to lift up to 25 lbs.Limited immigration sponsorship may be availableAbility to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

Bachelor's degree preferred

For individuals assigned and/or hired to work in California, Colorado, Hawaii, Illinois, New Jersey, Maryland, Minnesota, Nevada, New York state, Washington State, and Washington, DC, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to {insert location} and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $77,600 to $129,300.

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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