Job Title: Onboarding Specialist

Join a dynamic team focused on ensuring the seamless onboarding of essential last-mile delivery operators throughout North America, with plans for global growth. The role is pivotal in maintaining quality, efficiency, and an exceptional customer experience.

Responsibilities

Vet businesses introduced by Acquisition Development Executives (ADEs) by verifying business documents and validating business documentation.Verify Employer Identification Numbers (EIN) and articles of organization.Confirm business ownership and verify business records and personnel.Track background checks using Accurate.Communicate with ADEs, Account Managers, and Business Development Managers (BDMs).Review business documents and FAQs.Demonstrate experience with Salesforce, reporting, and Microsoft Excel.Review and write Standard Operating Procedures (SOPs).Provide leadership to other Vetting Support team members.Utilize existing workflows to develop, test, and refine new vetting processes for program expansions.Create, execute, and track vetting plans for Delivery Partners using internal tools.Complete and track key steps of the vetting process using multiple data management and communication tools.Identify opportunities for improving the customer experience and collaborate with team members to implement improvements.Execute processes independently and autonomously.Create and drive improvements to SOPs addressing gaps in existing processes.Escalate issues and process pain points to enable resolution and improvement.

SKILLS NEEDED FOR THIS ROLE:

LogisticsOnboardingProcess analysisProcess improvementVettingPartner Onboarding SupportSalesforceOperations analysis3+ years of experience in an administrative support capacity, preferably from a large organizationSalesforce experience highly preferred

Additional Skills & Qualifications

Bachelor’s Degree strongly preferredPrior experience in Salesforce and MS Excel

Work Environment

The position is fully on-site in Austin, with working hours from Monday to Friday, 8:30 am to 5:00 pm CST. The role offers the possibility of converting to a full-time employee (FTE) status.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $30.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Feb 13, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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