You are a strategic thinker passionate about driving onboarding. You have found the right team. 

As an Onboarding Analyst - Team Leader within our Client Implementation team, you will be responsible for managing client implementation and technical integration by operations, while building relationships with internal partners. You will manage an extensive portfolio of in-flight deals, track and monitor progress on requirements, and diligently follow up with stakeholders to clear dependencies. Your role will involve ownership, escalation, and resolution of risk issues in a timely manner, ensuring deal deliverables are met and holding owners accountable by managing implementation issues, escalations, and error resolution. You will contribute to the overall client implementation process, manage expectations by establishing timelines, and exhibit ownership of the implementation experience and client satisfaction.

Job Responsibilities

Gain extensive on-the-job experience of products and apply advanced knowledge of procedures to solve complex and varied situations.Execute work instructions independently without daily supervision and manage Client Implementation, Technical Integration by Operations, and relationships with Internal Partners.Oversee an extensive portfolio of in-flight deals, track and monitor progress on requirements, and diligently follow up with stakeholders to clear dependencies.Own, escalate, and resolve risk issues promptly, ensuring deal deliverables are met and holding owners accountable by managing implementation issues, escalations, and error resolution.Contribute to the overall Client Implementation process to enable the team to function as one unit and establish timelines to manage documentation requirements.Exhibit ownership of Implementation experience and client satisfaction, staying informed of process updates and internal communication.Demonstrate creative problem-solving and solid judgment/decision-making skills, adhering to policy and procedures and exceeding established Service Level Agreements.Listen actively to clients and ask clarifying questions to fully grasp their needs, maintaining a positive and professional tone throughout calls.Solve problems effectively by identifying clients' issues and working collaboratively towards solutions that meet their needs.Be proficient in client-facing skills, including active listening, maintaining a positive and professional tone, and effective problem-solving.Expertly manage products such as Cash/Currency Services, Disbursement Products, Information Services/Products, Payments Products, and Liquidity Services.

Required qualifications, capabilities and skills

Graduates with minimum of 5 years of experienceProject management skills to manage multitude of requirements for a full array of treasury service productsDemonstrate problem solving ability through interaction with internal business partnersExceptional verbal and written communications skills. Ability to negotiate and people-oriented skills. Communication is paramountAbility to independently manage conflict and mobilize internal resources to resolve issuesStrong interpersonal and relationship building skillsAbility to work under pressure and to think laterally and meet deadlinesExcellent logical, analytical skills and meticulousnessInitiative-taking approachAbility to grasp and learn new products which are currently not in scope

Preferred qualifications, capabilities and skills

Knowledge of Treasury Service & Commercial Bank Products and Operations will be an added advantage

Knowledge of Microsoft Suite of products