**DESCRIPTION** We are looking for a talented **On Site Service Technician - Level II** to join our team specializing in **Service** for our **Parts and Aftermarket Department** in **Kitwe, Zambia.** **In this role, you will make an impact in the following ways** : + Deliver Expert Technical Support: Act as the go-to specialist for diagnosing and completing less complex repairs on Cummins products, ensuring reliability and performance for the customer. + Enhance Customer Experience: Engage with customers professionally and courteously, building trust and maintaining strong relationships through responsive and efficient service. + Ensure Operational Efficiency: Anticipate customer needs and provide timely solutions, minimizing downtime and improving productivity at the customer’s site. + Apply Precision and Compliance: Use specialized tools and follow documented procedures to guarantee accurate repairs and adherence to company standards and policies. + Empower Customer Teams: Coach customer employees on preventative maintenance and basic repairs, enabling them to maintain equipment effectively and reduce future issues. + Facilitate Issue Resolution: Escalate unresolved or complex problems promptly to senior technicians or supervisors, ensuring quick and effective solutions. + Maintain Quality and Accountability: Complete all required documentation accurately, including service worksheets, timesheets, and warranty claims, supporting transparency and compliance. + Promote Safety and Sustainability: Uphold Health, Safety & Environmental standards, maintain a clean and organized work area, and report any incidents to protect people and assets. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Strong Diagnostic Skills:Ability to translate customer complaints into actionable troubleshooting plans, use guided workflows, specialized tools, and diagnostic software to accurately identify and resolve issues. + Technical Expertise in Repairs:Proficiency in repairing and maintaining mechanical and electrical systems, including engines and power generators, while following guidelines and using the correct tools to ensure quality and efficiency. + Effective Problem Escalation and Documentation:Skill in escalating complex issues promptly, leveraging available resources, and capturing all troubleshooting steps in business systems for seamless communication and accurate historical tracking. + Systems Interaction Knowledge:Understanding of how internal and external systems (electrical, mechanical, exhaust, cooling, fuel, sensors, etc.) interact, and ability to interpret service publications and measurements to diagnose and repair effectively. **QUALIFICATIONS** **Education/ Experience:** + Apprentice Certified Power Generation or Engine Technician (Preferred) + Vocational diploma from relevant technical institution + Current relevant electrical certification (optional) + Locally valid driving permit + Basic level field service work experience + Intermediate level knowledge of and/or experience with power generation or engine products + High Voltage/ Low Voltage experience (optional) + Customer service experience **Job** Service **Organization** Cummins Inc. **Role Category** On-site with Flexibility **Job Type** Technician **ReqID** 2423081 **Relocation Package** No **100% On-Site** Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.