**Career Area:** Product Support **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Your Impact Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **CATERPILLAR REMANUFACTURING** Do you have a passion for helping customers and supporting a sustainable solution? Since 1973, Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. It's important to us to deliver. Our team is full of industry leaders. Together, following common values, we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. It’s rewarding to work, with an inspiring team, where every contribution matters. **_Caterpillar’s Remanufacturing Division is looking for an On-Highway Truck Services Manager._** This position will provide global sales support leadership for Caterpillar’s On-Highway Truck (OHT) aftermarket business. The location for this position will be Houston, TX or Mossville, IL. **Degree Requirement** : Bachelor’s degree in Business, Engineering, or related field; or equivalent experience. **What You Will Do:** This role delivers customer and dealer support excellence, develops capabilities across the distribution network, governs warranty and service programs, and drives commercial execution for a portfolio exceeding $500M in annual revenue in close partnership with the global OHT Sales Execution team. This manager will lead a team of sales support professionals to enhance customer satisfaction, product health, product quality, service readiness, and profitable management of the On-Highway Truck business. **Leadership & Team Development** + Lead a team of Service Engineers, Customer Service Specialists, Lifecycle Specialist and Parts/Service Consultants and ensure clarity in roles, metrics, KPIs and accountability. + Promote employee development, engagement, stretch assignments, and succession planning. + Serve as a primary escalation point for complex customer and dealer concerns across Cat Dealers, TEPS, TIAs, and OEM partners through Call Center and other tools. + Oversee DSN/technical troubleshooting, product health reviews, emission compliance, and service publications support. + Lead Weekly Truck Down, NPI Field Follow, Repair Options, and product quality efforts. + Serve as product owner for the Cat Vocational Truck **Channel Development & Services Strategy** + Drive distribution capability for readiness and expansion including service providers, TEPS/TIA development, and global services strategy development/execution. + Lead programs related to NPI, repair options, lifecycle solutions, long/short term forecasting (S&OP), end-of-life parts management, and distribution development. + Collaborate with Cat Digital on lead generation, automated insights, and population analytics. **Sales Support Operations and Commercial Management** + Collaborate closely with the On-Highway Truck Sales Execution team to ensure alignment to strategy and commercial excellence + Manage sales variance programs, merchandising campaigns, and redistribution discount (RDD) governance including but not limited to planning, budgeting, and deployment with appropriate marketing collateral. + Provide executive levelWhen financial insights across aftermarket parts profitability, forecasting, P&L inputs, inventory analysis, and population accuracy. + Oversee TEPS parts pricing updates, TIA system access, software invoicing, data collections, and internal reporting including warranty governance. + Partner with Reman, IPSD, PLSD, Cat Technology, Cat Digital, Engineering, Business Resources, Cat Finance, and dealer networks. + Represent OHT in Power & Energy and enterprise strategy sessions, commercial reviews, and operational planning cycles. **What You Will Have:** + 15+ years in aftermarket, product support, service development, or technical roles. + Experience leading teams in a global or complex operational environment. + Strong communication, negotiating, and decision-making skills. **Preferred Qualifications** + Experience within Caterpillar’s On-Highway Truck, Reman, IPSD, or Power & Energy organizations. + Expertise with DSN, TIA, TEPS systems, warranty management, or service development offerings/programs. + Knowledge of sales variance governance, repair options, NPI processes, or channel development. + Deep knowledge of On-Highway truck business, products, parts, service systems, warranty, and technical troubleshooting. + Strong Understanding of Second Level Distribution and Channel Development + Strategic Leadership and Prior Caterpillar Supervisory Experience + Ability to maintain strong relationships and a track record of improving customer experience "Customer First Mindset" + Experience translating strategic direction into operational reality within a complex distribution model + Strong understanding of aftermarket P&L drivers, pricing strategy, service programs, sales variance management, and customer value creation. + Experience reshaping organizations, right sizing teams, and driving service transformation. + Genuine passion for developing, coaching, motivating, and retaining high performing teams. + Proven success in designing and executing commercial growth initiatives through enterprise partnerships. + Ability to lead without authority across inventory, finance, product development, digital, engineering, and dealer networks. Skilled at building alignment between partners with diverse priorities. **What You Will Get!** Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of annual bonuses. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). • Medical, dental, and vision coverage • Paid time off plan (Vacation, Holiday, Volunteer, Etc.) • 401k savings plan • Health savings account (HSA) • Flexible spending accounts (FSAs) • Short and long-term disability coverage • Life Insurance • Paid parental leave • Healthy Lifestyle Programs • Employee Assistance Programs • Voluntary Benefits (Ex. Accident, Identity Theft Protection) **All eligible candidates MUST pass the following pre-employment screenings before they can be hired to any Caterpillar position:** • Background Screening • Drug & Alcohol Screening Please ensure you frequently sign into your candidate home for any updates or correspondence for positions that you have applied for. https://cat.wd5.myworkdayjobs.com/CaterpillarCareers Keep a frequent check on emails as correspondence will be sent to the email that you used to apply with. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. Visa sponsorship is NOT available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers Domestic relocation assistance is offered for this position. **About Caterpillar** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. **Summary Pay Range:** $159,120.00 - $238,680.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + Medical, dental, and vision benefits* + Paid time off plan (Vacation, Holidays, Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health Lifestyle Programs* + Employee Assistance Program* + Voluntary Benefits and Employee Discounts* + Career Development* + Incentive bonus* + Disability benefits + Life Insurance + Parental leave + Adoption benefits + Tuition Reimbursement * These benefits also apply to part-time employees **Posting Dates:** February 6, 2026 - February 20, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? 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