General Role:

 

To support the extensive growth of e-commerce activities, Hermes Korea is recruiting Omnichannel Operation Coordinator who manages online store orders and fulfilment process to finalize sales of E-Store and realize omnichannel operation in the future. He/she will report to CRC (Client Relations Center) Manager.

 

This is a contract-based position for 12 months.

 

Major Responsibilities:

 

E-store order management 

Manage e-store orders by placing validation, cancellation and return in E-store BOH(Back of House) systemsRespect company guideline to shape e-store sales activities to be aligned with internal control policy Optimize order and fulfillment flow both in operational and technical (IT system) aspectActively implement global IT tools to accelerate efficiency

 

Omni-channel sales support

Support various omnichannel orders including Web-to-Shop, Click In Store in collaboration with boutique’s BOH

Support CRC’s back-office order creation 

 

Stock management 

Support stock management, negative stock operation, stock movement control, etc.

Ensure service quality of last mile delivered by carrier to end customer 

 

Requirement & Capabilities:

2-5 years of career experience in e-commerce operation in retail industry, luxury brand preferred

Business level of English is required

Strongly skilled in Excel and PowerPoint

Self-motivated, passion to grow with challenges Collaborative team player with humble spiritBusiness level of English is required / Skilled in Excel and PowerPoint