This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Offline Customer Support Specialist Lead (Customer Operations) (CSU114)

Do you have a passion for helping others? Are you tech-savvy and attentive with real-time problem-solving skills? If so, you’ll fit right in with Spectrum’s Customer Operations team!  

BE PART OF THE CONNECTION 

As a Customer Operations Offline Customer Support Specialist Lead, your focus is serving as the primary contact for team questions and customer escalations. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

WHAT OUR OFFLINE CUSTOMER SUPPORT SPECIALIST LEADS ENJOY MOST

Interacting with a wide variety of customersProblem-solving on the flyAssisting representatives with questions and aiding their growthIdentifying training and skill gaps then recommending improvements Working under minimal supervision

We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer-centric team with quality expectations that values partnership, long-term career growth, and great work-life balance.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: OCS Rep: 1 year, Cable operations or telecommunications call centerEducation: High School Diploma or equivalent Schedule: Ability to work a variety of schedules including nights, weekends, and holidaysLanguage: Ability to read, write, speak, and understand English 

Preferred Qualifications

Technical Skills: Ability to use PCs, Microsoft Windows, and general intranet navigationSkills: Communication, organization, multitasking, time management, and problem-solving Knowledge of:Internet and phone operations in a telecommunications call center
CSU114 2026-69274 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13555 Business Unit: Customer Operations Zip Code: 34208

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.