Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The Proficiency Coach primary responsibilities will include:

Works with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in trainingProvide real-time on floor support and coaching to Refresh analysts as they work through Refresh casesCollaborates with management to provide transparency in knowledge gaps with proficiencyEnsures speed to proficiency and overall knowledge of process for associatesMay need to review ILQA defects to identify gaps in skillsetAssist with Process and Procedure updates and implementationsFacilitates training activities and/or demonstrationsAssists with audit queries for actions steps owned by the Readiness & Enablement teamParticipates in escalation routines with partners, such as Front Line Associates, Quality (ILQA/M&I), GFC

Required Skills

At least 1 year experience in GBGM AML Client Outreach, Onboarding, Refresh Operations, Monitoring and Inspection or In-Line Quality Assurance within the BankExperience as an AML SME, coach, readiness, and/or managerExperience researching complex queries, balancing risk and client experienceProficient with AWARE, Panther, Tableau, AKRITStrong leadership presence and implementation skillsStrong communications skills with leadership, and ability to communicate across multiple audiencesDocumented experience performing in a process-oriented production environment that changes periodicallyMust work well within a team and individuallyProven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote managementMust be flexible and adapt quickly to changeOperational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutionsUnderstands and respects cultural differencesProficient in MS Office Suite (Excel/Word/Outlook/OneNote)

Desired Skills

College degree (Associates or higher) or comparable work experienceExperience leading highly productive teams in a fast-paced environmentExpert experience with MS Office Suite (Excel/Word/Outlook)ACAMS or equivalent certification