Job Summary:Report to Operations Manager, Assistant Terminal Manager or Terminal ManagerLead, guide and direct clerical and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operationInvolved in and makes recommendations in the hiring and termination processesAdminister and carry out assigned portions of the Terminal Business plan as set forth by the Terminal ManagerResponsible for meeting all KPI’s assignedMonitor daily payroll, employee hours, salary and line haul drivers pay and send to Payroll departmentPrepare and submit Payroll Change Notices for employeesMonitor, review and approve all requests for vacation and personal/sick days from clerical staffMonitor and resolve freight billing and shipping reports such as the overage report, undelivered NOC and PRO reports, and the billing nightly recap report from the previous dayAdvise office personnel in resolving customer care issuesWork directly with Corporate Payroll, Benefits and Workers Compensation Departments to submit appropriate paperworkSchedule and assign tasks for terminal office clerical staffEnforce compliance with administrative policies, procedures, safety rules and government regulationsDirect and oversee investigations into causes of customer complaints and recommend/implement solutions to correct themMay oversee the hazardous material receiving processMay coordinate the receipt of HazMat freight with Regional OS&D specialists to ensure all policies and procedures are followed and documentation is completedMay coordinate the delivery of damaged products to salvage departmentMay order office supplies for the terminalMay research and resolve claim issuesMay supervise the clerical staff at more than one terminal locationRegular attendance is required.This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.Qualifications:High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred2 years office management / supervisory experience preferredExperience in the transportation (LTL) industry requiredMust have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees.Team building and interpersonal skillsPossess excellent verbal, written and listening communication skillsExcellent planning and organization skillsExcellent customer service skillsExperience in billing, collections, tracing and OS&D a plusMS Office and AS400 skills preferredMust have a strong work ethic and good problem solving skillsMust be able to lift approximately 20 lbs., or more if required by the essential functions of the jobMust be able to comply with all company policies, rules, procedures and Code of ConductMust be able to interact well with othersMust be able to work independently, or in a team settingMust be capable of working under tight time constraints in a high volume environment with multiple prioritiesResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlinesMust pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background checkMust be authorized to work in the United StatesPhysical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.