Job TitleOffice Service Associate

Job Description SummaryThis position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support contracted service lines to include mail, print (MFD troubleshooting and maintenance), hospitality, facilities and audio/visual. Pick up and deliver copy jobs, faxes, and packages. Assume accountability for all support functions for assigned floor(s)Job DescriptionDelivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL, messenger and other incoming packages throughout floors to and from mailroom-Deliver print work as neededProcess all outgoing USPS and accountable mailKeep inventory of all supplies in mail areas-includes USPS and accountable mailAssist and notify end users of mail and shipping protocolsAudit and update mail lists as neededSupport confidential document shredding in accordance with stated policyArrange and maintain conference rooms for meetings, lunches, and various eventsMaintain inventory of all office supplies (general supplies, paper, toner, etc.)Prepare large volume print requests and finishing to colleague specificationsQuality check all print work to ensure accuracyUse of high speed MFD’s (multi-function devices)Provide service, colleague support and 1st level maintenance for MFD’sMonitor office for facilities related issues such as lights outages, carpet stains, wall damage, etc. and report accordinglyEnsure pantries have adequate supplies and replenish as neededMaintain coffee and ice machinesDistribute firm wide distributions as needed; desk dropsPost client signage as requested in designated areasClean and make ready workstations/offices for new hiresArrange conference rooms as needed for meetings to include beverage and food set-upsCover reception desk as needed for both breaks and PTO coverageOrder food for meetings as requestedClean conference rooms following meetingsCollect glass and dishware, load, wash and return items to designated floor locationsOrder vending machine supplies as neededStock vending machines with products as neededClean out refrigerators and microwaves weekly or as neededMonitor clean desk policy for complianceFirst level audio/visual equipment check prior to scheduled meeting time, utilize established checklistReport issues with audio/visual equipment to ensure quick resolutionAssist other OSA’s as needed to meet demandWork overtime as needed to assist with special projectsAll duties as assignedMust assist in supporting all service lines in addition to primary roleJOB REQUIREMENTS & QUALIFICATIONS:Able to lift 50-75 lbs.  General knowledge of audio/visual equipment     High school diploma or equivalent (GED)Copier/fax/FedEx/postage machine knowledgeBasic computer skills

                                                                                             

SPECIAL SKILLS:Ability to multi-task and prioritize            Good interpersonal skillsExceptional customer service skillsExceptional verbal and written communication skills           Exceptional organizational skills             Ability to work independently with minimal supervision                     Admirable punctuality/attendance record

A leader in facilities services with 65 years of experience. C&W Services is one of the largest facility services companies in the USA & Canada with a 65-year history of helping clients drive down operating expenses, increase facility efficiency and up-time, enable strategic business decisions and create positive experiences for the people who work, shop, learn, live and play in the facilities we maintain. We’re building the best team in the industry – our people are the heart and vitality of C&W Services. In joining C&W Services, you’re joining a firm with a rich history, blue-chip client list, and the backing of sister company Cushman & Wakefield, one of the world’s largest property advisory firms and the reason for our success is simple – talented people. Visit our website at www.cwservices.com.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “C&W Services”