Site Coordinator

Position Profile

Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services.

Job Duties and Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as PC, Copiers, Multifunction Devices, Imaging & Mail Equipment

May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail

Handles formal contact with the customer on a daily basis

Responsible for effective implementation and management of RICOH Service Excellence Programs

Understands how to operate the required equipment/software efficiently to achieve service level agreements

Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies

May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, lending support as required

May include interaction with contracted vendors, facility management, and occupants

May be responsible for office-supply inventory re-ordering

May be responsible for conference room coordination and A/V equipment resource management

Maintains positive internal working relationships with all department employees by communicating in a professional manner

Collects and provides data to assigned leadership and customer; may include completing monthly reports to customers with support from assigned leadership

Ensures financial responsibilities are met

Performs other duties as assigned

Qualifications (Education, Experience, and Certifications)

Typically Requires:

High school diploma or GED

1+ years of experience in a related field (B2B and/or technical)

Previous 1+ year customer-facing work experience required

Demonstrated knowledge and understanding of technology

Knowledge, Skills, and Abilities

Tactical thought processing

Ability to present to a small group

Moderate problem-solving skills

Basic customer service skills

Basic technical aptitude

Basic written and verbal communication skills

Working Conditions, Mental and Physical Demands

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

Work assignments are diversified: interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information

Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files, and small parts, etc.)

Moderate dexterity: regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.