**Office Clerk** **Responsibilities:** + Manage all Company Store and Concierge transactions across online platforms and point-of-sale (POS) systems, ensuring accuracy, efficiency, and compliance with company standards. + Serve as the primary point of contact for employee and visitor inquiries, delivering exceptional customer service and ensuring a positive, welcoming, and memorable experience within the Company Store. + Coordinate with external vendors (e.g., Busy Bee catering, car detailing services) and support internal programs and initiatives, including pet-friendly office days and swag distribution for employees. + Monitor, manage, and respond promptly to all emails and service inquiries to ensure timely resolution and high satisfaction levels. + Oversee the on-site arcade lounge, conduct regular checks to ensure all equipment and machines are fully functional, well-maintained, and in good working condition. + Company Store Operations: + Maintain a consistently clean, organized, and visually appealing Company Store environment. + Ensure all merchandise and swag are properly tagged with accurate pricing and clear signage. + Restock merchandise throughout the day as needed to maintain availability and presentation standards. + Monitor inventory levels and proactively request replenishment or re-orders from the Assistant Manager or Site Manager. + Source and manage swag and promotional items from local vendors, ensuring quality, cost-effectiveness, and alignment with company branding. + Conduct monthly spot checks to verify inventory accuracy and identify discrepancies. + Perform comprehensive inventory counts twice annually (June and December) in accordance with company procedures. + Complete end-of-day inventory checks for gift cards and tickets, ensuring proper tracking and accountability. + Provide ongoing support to the Workplace Experience team by assisting with delegated tasks, special projects, and operational initiatives as needed. + Assist other Ricoh service areas when required, following direction from the Ricoh Manager and Assistant Manager, to ensure seamless operations and cross-functional collaboration. **Qualifications:** + High School Diploma or equivalent work experience + Minimum 1 years of experience working in a retail environment. **Skills:** + Exceptional customer service skills + Excellent verbal and written communication skills + Ability to anticipate customer needs + Pro-active self-starter who needs little direction and who can initiate activities when opportunities arise versus waiting to react to problems + Positive and friendly attitude + Strong organizational skills and a problem solver who follows through on commitments + Ability to multi-task + Problem solver + Strong work ethic + Deals effectively with numerous deadlines and constantly changing priorities + Ability to lift 50 lbs. **Other:** + Present a professional image at all times to customers and vendors _*Job description includes but is not limited to the tasks and responsibilities outlined in this document. Subject to change at any time_ Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Select the medical, dental, life, and disability insurance coverage that fits your needs. + Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually. + Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.