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This is a 5-month, onsite Office Assistant - Residential Services opportunity supporting a large academic institution's housing and residential services office. The role runs March 1, 2026 through August 15, 2026, is based onsite in Cambridge, and is 35 hours per week, offering $24.75/hour. The position supports graduate and undergraduate housing operations, with a strong focus on customer service, documentation, and high-volume communications during peak housing cycles.

Job Responsibilities

Manage graduate housing cancellations, renewals, sublicensing, and self-selection processesTrack daily housing data and maintain accurate records for leadership reportingRespond to resident inquiries and provide guidance during self-selection and peak periodsSupport phone bank operations to ensure timely response to resident questionsAssist with housing communications via email, phone, and online ticketing systemsApprove and process sublicensing requests and proof of residence documentationCreate and maintain process documentation, policies, and correspondenceProvide general administrative support to graduate and undergraduate housing teams

Candidate Qualifications

Strong customer service skills with a proactive, ownership-driven mindsetExcellent verbal and written communication skillsHighly organized with strong time-management and attention to detailComfortable handling high volumes of inquiries in a fast-paced environmentConfident building relationships with residents and internal stakeholdersResourceful and calm under pressure, especially during peak housing seasons

Qualified and interested candidates are encouraged to apply today for immediate consideration.

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