Job Title: Office Agent
Job Description

The Office Agent plays a crucial role in providing exceptional customer service for accepting, processing, finalizing, and delivering air freight efficiently, timely, and safely to its intended destination. This position involves coordination and communication with freight forwarders, trucking companies, airlines, and ground handlers.

ResponsibilitiesEnsure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs & Border Patrol (CBP), and customer requirements.Demonstrate proficiency in computer systems for airline booking and load planning.Ensure compliance with special cargo including AVI, HUM, VAL, and other airline-specific products.Prepare air waybills (AWBs) in accordance with airline requirements.Prepare computer manifests, carrier certificates, and other records in accordance with airline procedures, including Dangerous Goods (DG) ‘Notification to Captains’ (NOTOCs) and other relevant documents, checking for accuracy and completeness.Send special handling telexes/messages in accordance with airline requirements and regulations.Release flights and check for completion of data transfer between computer systems to the extent possible.Prepare AWBs and secure payment from private shippers, when necessary, as permitted by Government Regulations.Ensure documents are filed with CBP in accordance with required deadlines.Answer queries and initiate tracing actions in a timely manner.Ensure retention of required delivery records.Initiate freight discrepancy action where required.Monitor the acceptance of specialty products, including Valuables (VAL) and Vulnerable (VUN), ensuring secure storage as required.Monitor inbound messages, manifest inbound shipments accordingly, and proactively prepare for inbound traffic after flight release by overseas stations.Prepare breakdown and freight check-in manifests for warehouse staff use, including special handling instructions or storage requirements.Document locations received from the check-in process on correct tallies, verifying totals for accuracy.Initiate discrepancy messaging as appropriate after completion of check-in.Prepare, assign documents, and notify consignees and/or brokers.Finalize shipments in computer systems when required.Verify that complete shipments have been appropriately signed for and the documentation finalized.Initiate follow-up tracing action as required for all discrepancies, in accordance with company and customer requirements.Obtain US Customs Release of aircraft and freight.Essential SkillsProficiency in data entry and administrative skills.Excellent customer service skills with 2+ years of experience.Administrative support experience with 2+ years.Proficiency in computer skills, particularly Microsoft Office, Excel, and Outlook with 2+ years of experience.Additional Skills & QualificationsExperience working in freight forwarding or cargo companies is preferred.Why Work Here?

This position offers an opportunity to join a reputable top-tier aviation company for a long-term opportunity. Employees enjoy competitive pay and room for growth.

Work Environment

The work environment is based in a warehouse at Newark Airport with a schedule of Monday to Friday from 8:00 AM to 4:30 PM, totaling 40 hours a week. The role involves minimal training as the experience can be transferred and adapted to specific site needs. The dress code is casual but business-oriented.

Job Type & Location

This is a Permanent position based out of Newark, New Jersey.

Pay and Benefits

The pay range for this position is $42640.00 - $42640.00/yr.

Paid Time Off: Vacation, Sick Days, Floating Holiday
Medical / Dental / Vision / Life Insurance
Voluntary Benefits

Workplace Type

This is a fully onsite position in Newark,NJ.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

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\n About Aerotek:\n\n

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

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Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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