Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionTo further develop the Ocean Export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.
Key Responsibilities
People
• Identify, develop, and mentor your No. 2.
• Conduct timely staff appraisals (minimum annually).
• Ensure all staff have job descriptions, clear expectations, and structured development plans.
• Support Operations Manager and key employees with goal setting and progress monitoring.
• Regularly interview candidates for upcoming vacancies.
• Plan and lead monthly department meetings.
• Review department goals and business plans with employees for alignment and accountability.
• Complete and ensure team completes 52 hours of training per year.
Operations
• Oversee day-to-day operations of the ocean export department.
• Understand key Expeditors systems (ETMS, ATS).
• Maintain updated department org chart that supports flexibility and growth.
• Prepare, execute, and regularly update departmental business plans.
• Monitor and improve departmental KPIs including SPD, RPD, EPD, RPS, revenue-to-expense ratio, and District Excellence metrics.
• Promote compliance with all internal and external regulations.
• Map and review process flows to identify efficiency and cost-saving opportunities.
• Ensure SOPs are documented and maintained.
• Build and maintain strong vendor relationships.
• Evaluate vendors regularly and initiate corrective actions when needed.
• Stay current on market and industry insights.
Customer
• Maintain thorough understanding of local pricing and market conditions.
• Maintain personal involvement with top 10 ocean customers.
• Complete 5 sales or retention calls weekly and log them in CRM.
• Train and support branch sales teams on ocean product knowledge.
• Ensure customer reviews are completed and documented.
• Provide routing solutions, pricing alternatives, and technical support.
• Respond to RFQs, proposals, and quotations in a timely and competitive manner.
• Support onboarding and transition of new or updated business.
• Participate in weekly branch sales meetings.
Document Owner: Training & Personnel Development Version 1 September 2023
Finance
• Assist District & Branch Manager with annual budget preparation.
• Attend monthly meetings to review P&L and performance goals.
• Monitor department freight yields.
• Participate in AR meetings and ensure customers pay within terms.
• Enforce proper credit procedures.
• Manage BNP/Bucket reports and intercompany accounting (AJAX).
• Review Daily Branch Revenue report.
• Ensure all contracts follow company guidelines.
• Follow capex procedures for equipment purchases.
• Use TOP 20 ACCOUNTS and CLIENT REVENUE reports to ensure balanced customer dependency.
Compliance
• Promote and model compliance at all times.
• Communicate policies and regulatory updates proactively.
• Maintain strong partnership with the Trade Compliance Manager.
Culture
Promote the company’s 10 Cultural Attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
Systems
• Ensure optimum use of system tools.
• Encourage and support system enhancements.
• Suggest system/process improvements.
• Maintain a culture of innovation and openness.
WHAT WE EXPECT FROM YOU:
• Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in
solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and
consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service
providers) and internally (other Expeditors offices/employees).
• Job Execution:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for
own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with
government regulations.
• Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can
prioritize.
• Collaboration:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without
request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without
incident or delay.
• Communication:
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant
and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other
communication according to Expeditors' standards.
• Culture:
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Personal Growth and Development:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
• Employee Development
Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and
honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses
competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required
training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government
regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.
• Financial Excellence
Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department
financial performance (revenue to expense, expense per shipment, etc.), analysing customer profitability and controlling expenses. Reviews
accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyses billing activity and intercompany
accounting.
• Operational Excellence
Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow,
while constantly looking for areas to improve efficiency, offer customers better cycle times and service, and control costs. Effectively manages
capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular
updates to team and branch leadership.
• Business Development
Actively grows the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.
• Strong verbal and written communication
• Listening skills
• Leadership and emotional intelligence
• Adaptability and change leadership
• Presentation and analytical thinking
• Problem solving and strategic planning
• English language proficiency
• University degree or equivalent business qualifications
• Minimum 7 years industry/Expeditors experience
• Minimum 3 years team management experience
Expeditors offers excellent benefits:
Private Medical InsurancePension SchemeLife AssuranceBike to work schemeEmployee Stock Purchase Plan Training and Personnel Development Programme